System Technician- Lead

Augusta, Georgia

Instant Apply

2 days ago

Job Description

Summary:

Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Perform all tasks and responsibilities in a safe and efficient manner
Set-up, testing, maintenance and repair of all fiber leading into the Headend
Installation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)
Perform FCC tests for system proof-of-performance
Perform QC and Safety Audits
Analyze system performance reports, direct preventive and remedial activities where indicated
Assist in the planning, direction, training and evaluation of Broadband Network Technicians
Participate in an on-call rotation
Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
Assure system security by following company procedures
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)

Provide superior customer service
Complete all tasks to WOW! quality standards
Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations
Maintain professional appearance and behavior at all times

Maintain excellent attendance

Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Other duties as assigned, which may include cross functional assignments

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDR
Able to prioritize and organize assignments and responsibilities
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate office equipment, fax, copier, etc.
Able to handle escalations and time-critical issues

Able to read street maps and system design prints

Able to work flexible hours as required including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
Must have a valid DOT certification, depending on state laws.

Education/Experience:

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

Computer Skills:

Basic computer skills are required including internet and email

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment including gaffs, ladders, tool belts
Ability to work in tight spaces while bending, twisting and reaching
Ability to climb poles using gaffs hooks and climbing belts
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wr

Numbers & Facts

Location

Augusta, Georgia

Skills

Broadbandunmatched
Cable Modemunmatched
Communications Equipment Maintenanceunmatched
Computer Securityunmatched
Computer Skillsunmatched
Copying Machinesunmatched
Corporate Policiesunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Electronicsunmatched
Establish Prioritiesunmatched
FCC (Federal Communications Commission)unmatched
Fax Machinesunmatched
Hybrid Fibre Coaxial (HFC)unmatched
Maintenance Servicesunmatched
Network Performance/Analysisunmatched
OSHAunmatched
Office Equipmentunmatched
On Callunmatched
Performance Analysisunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Quality Controlunmatched
Quality Metricsunmatched
Receiversunmatched
Record Keepingunmatched
Safety/Work Safetyunmatched
Signal Processingunmatched
State Laws and Regulationsunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Technical Presentationunmatched
Test Equipmentunmatched
Testingunmatched

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