Systems Administrator- AI Systems

The System Administrator - AI Systems is responsible for maintaining, optimizing, and supporting institution‑wide systems enhanced with AI and agent‑based automation. This role administers key platforms-including Oracle Fusion, Insightstream AI, and related AI agents-ensuring reliability, data integrity, and effective adoption across the institution. The position collaborates with functional leaders to implement best practices, support end users, and evaluate new technology solutions. This position will report to the Director of Information Systems.

GENERAL DUTIES AND RESPONSIBILITIES:

• Collaborate with functional leads and college administrators to support effective adoption and utilization of AI processes and AI agents.
• Evaluate, recommend, and implement new software solutions and system upgrades to enhance institutional operations.
• Administer and maintain integrations with Insight Stream, AI agents within the Oracle Fusion system, and other critical applications.
• Configure, install, and maintain AI software updates, customizations, and scheduled jobs to ensure AI systems are up-to-date and performing optimally.
• Assist with the development and implementation of integrations for Insightstream AI and other AI‑enhanced systems, using APIs, scripts, and related tools to ensure data consistency and interoperability.
• Develop and maintain technical documentation for system configurations, integrations, and operational procedures.
• Monitor AI system performance and proactively identify and resolve issues to ensure optimal reliability and efficiency.
• Communicate and coordinate with management and support teams during system outages or planned changes to minimize disruptions.
• Perform other duties as assigned as by the Director of Information Systems.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Large Language Models (LLM), Artificial Intelligence, generative AI, and agentic systems.
• Knowledge of cloud and on-premises systems used within higher education.
• Understanding of API-based integrations (ex. REST, JSON)
• Familiarity with AI prompt workflows, model configuration, or agent frameworks.
• Knowledge of computer and server operating systems, including installation, configuration, and troubleshooting.
• Knowledge of web technologies, including HTML, CSS, JavaScript, and browser compatibility.
• Knowledge of database management systems and basic SQL for data queries and integrations.
• Knowledge of applicable IT laws, regulations, and guidelines in an academic environment.
• Strong organizational and project management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills for collaborating with technical and non-technical stakeholders.
• Strong customer service skills with the ability to de-escalate and resolve complex technical issues.
• Technical expertise in system administration, integration, and database management.
• Ability to diagnose, troubleshoot, and resolve complex technical problems efficiently.
• Ability to plan, implement, and monitor projects, ensuring alignment with institutional goals.
• Ability to identify, analyze, and resolve data discrepancies and system issues.
• Ability to collaborate effectively with faculty, administrators, and staff to develop joint solutions and support best practices.

REQUIRED QUALIFICATIONS:

• Associate degree in Computer Information Systems, Information Technology or a related field.
• Two years of experience in an Information Technology role.
• May consider any equivalent combination of experience, education and training which provides the required knowledge, skills and abilities.
• Experience with enterprise systems or cloud‑based platforms is preferred but not required.
• Must possess a valid driver's license and be insurable by the College auto insurance policy.
• Demonstrate knowledge and experience of using AI to accomplish efficiencies and goals of college departments

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Information Technology, Computer Information Technology or related field.
• Two years of experience in a senior Information Technology position or direct involvement in systems administration for critical applications.
• Experience supporting enterprise applications or cloud‑based platforms.
• Demonstrated experience working in a higher education IT environment, supporting faculty and academic operations.

WORKING CONDITIONS:

• Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
• Busy working environment with numerous interruptions.
• Will be required to provide support to all locations and will require travel.

APPLICATION REQUIREMENT:

To apply, please submit and attach the following:

• Application at www.northwestms.edu
• Resume
• Three (3) Professional References: Name, Organization, Email Address and Telephone Number
• Application Deadline: Open Until Filled