Description
Find YOUR fit at Ohio Machinery Co.! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
PLEASE NOTE: This is not a remote position and you will be expected to be present in our Cleveland, OH office.
Job Summary:
The IT Systems Administrator is responsible for the daily administration, support, and maintenance of the company's dealer management (ERP), financial, and related business applications across cloud and on-premises environments. This role manages system operations, integrations, data transfers, user access, and application-related support to ensure system availability, data integrity, and operational efficiency.
As a member of the IT Systems Team, this position serves as the primary triage point for support requests assigned to the IT Systems Team, helping prioritize, troubleshoot, and coordinate the resolution of application and system issues. The role also supports system upgrades, enhancements, and process improvements while collaborating with business users, vendors, and IT teams to maintain reliable and effective technology solutions.
Essential Functions and Responsibilities:
- Provide day-to-day administration, support, and maintenance of dealer management, financial, and related business systems.
- Triage, prioritize, and resolve application, integration, and system support requests, serving as an escalation point for Help Desk and end-user issues.
- Assist with the implementation, configuration, administration, and ongoing maintenance of business applications to meet operational and business requirements.
- Monitor system health, performance, job processing, message queues, interfaces, and data transfers to ensure reliable operations.
- Support and troubleshoot APIs, web services, cloud-hosted applications, file transfer processes, and third-party system integrations.
- Install, test, validate, and deploy software releases, patches, upgrades, and fixes across development, test, and production environments.
- Analyze system, application, server, and integration performance; identify issues and implement corrective actions to ensure continued reliability and efficiency.
- Develop, maintain, and enhance technical documentation, including system procedures, administration guides, support processes, backup and recovery procedures, and configuration standards.
- Assist with backup, recovery, disaster recovery, and business continuity activities to ensure application resiliency and data protection.
- Support audit requirements, cybersecurity initiatives, data governance standards, and regulatory compliance activities
- Monitor and maintain OEM compliance metrics.
- Maintain and troubleshoot application-dependent hardware, peripherals, and related technologies.
- Assist with software licensing, maintenance agreements, support contracts, and subscription renewals.
- Participate as a technical team member in the implementation of new applications, system enhancements, and integration projects, developing subject matter expertise in assigned platforms.
- Research, evaluate, and recommend technology solutions and process improvements to support business objectives.
- Collaborate with business users, vendors, and IT teams to identify, prioritize, and resolve system-related issues and enhancement requests.
- Perform additional duties and responsibilities as assigned in support of the organization's technology environment.
- Participate in an on-call support rotation and provide after-hours support as needed to ensure the availability and reliability of business-critical systems and applications.
Minimum Skills and Qualifications:
- A bachelor’s degree in information systems, computer science, information technology, or related field; equivalent experience considered
- 2-5 years of experience supporting ERP, business applications, or enterprise systems in a corporate IT environment.
- Experience with application administration, troubleshooting, integrations, APIs, and cloud-based business applications.
- Experience with ERP, accounting, POS, inventory, and warehousing systems.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities and support business-critical systems.
- Experience documenting processes, configurations, and support procedures.
- Experience with IBMi (AS/400), Microsoft Windows Server Environments
- Experience with enterprise database technology such as IBM DB2 or Microsoft SQL Server,
- Experience with Power BI, Crystal Reports.
- Cloud technologies, cybersecurity, PCI compliance, networking, and DevOps concepts.
- Scripting or programming experience
Employee Benefits:
- 401(k): Match and employer discretionary contribution.
- Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
- Dental & Vision Insurance: Comprehensive coverage options.
- Financial Access: Credit Union membership is available.
- Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
- Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
- Compensation: Base pay, annual bonus potential, and company success share bonuses.
Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.