Fusion HCR is Hiring!Position: Casino Systems Support TechnicianLocation: Onsite – Las Vegas, NVType: Direct HireIndustry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a Casino Systems Support Technician to support critical casino systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting casino floor applications, gaming systems, kiosks, player systems, and related operational technologies within a casino environment.
The focus of this role is day-to-day support, troubleshooting, device setup, system maintenance, and coordination with vendors and internal IT teams to ensure casino operations remain stable and fully functional in a 24/7 environment.
Key Responsibilities
Casino Systems Support
- Provide day-to-day support for casino systems and gaming-related applications
- Troubleshoot system issues involving casino floor technologies, kiosks, player systems, and supporting hardware
- Support connectivity, configuration, and operational issues across gaming environments
- Assist with system installations, upgrades, replacements, and maintenance activities
- Respond to incidents and outages impacting casino operations
User & Operational Support
- Provide Tier 1 / Tier 2 support for casino operations and gaming staff
- Assist with user access, permissions, and system configuration
- Support onboarding and setup of new devices and gaming system components
- Respond to onsite support requests in a timely and professional manner
System Maintenance & Stability
- Monitor casino system performance and escalate issues when needed
- Assist with software updates, patches, and system changes
- Ensure maximum uptime across a 24/7 casino environment
- Maintain documentation for issues, resolutions, and operational procedures
Vendor & Team Collaboration
- Work closely with gaming vendors and internal IT teams to resolve system issues
- Coordinate troubleshooting efforts with third-party casino system providers
- Support integrations between casino systems and back-end operational platforms
Qualifications
Required Experience
- Experience supporting casino systems within a gaming environment
- Experience in helpdesk, desktop support, or field support roles
- Strong troubleshooting skills across hardware, software, and operational systems
- Ability to work in fast-paced, customer-facing casino environments
Technical Skills
Experience supporting or working with casino systems such as:
- Aristocrat Systems
- Bravo
- IGT
- Everi
- NRT
- Genesis
Additional technical experience with:
- Hardware support (kiosks, terminals, printers, scanners, peripherals)
- Basic networking and connectivity troubleshooting
- User access and device configuration
Nice to Have
- Gaming or casino industry experience
- Exposure to Active Directory or endpoint management tools
- Experience supporting casino floor operations in a 24/7 environment
Additional Requirements
- Must be able to pass a gaming background check
- Comfortable working onsite in a casino environment
- Ability to move between locations on property as needed
- Open to occasional after-hours, weekend, or holiday support as required by operations