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Systems Administrator

Expert In Recruitment Solutions
  • Remote-DMV, VA
  • Remote
  • Instant Apply
30+ days ago

Job Description

Required Skills:
  • Hands-on M365 / platform admin experience, managing users, permissions, and setup in Microsoft 365 and CRM systems.
  • Automation skills (PowerShell + Power Automate) able to script/automate repetitive IT tasks, not just do them manually.
  • IT infrastructure basics comfortable with things like VPN, DNS, certificates, and email security settings (SPF/DMARC/DKIM).

Typical Day-to-Day:
  • Handle user account setup/removal and access issues across M365, CRM, and identity systems
  • Build and maintain automations (PowerShell/Power Automate) for onboarding, offboarding, and routine IT tasks
  • Maintain infrastructure health, certificates, VPN, DNS, email security records (SPF/DMARC/DKIM)
  • Resolve escalated support tickets and act as the go-to for tricky system issues
  • Coordinate with vendors/MSPs on platform configs, integrations, and migrations

Duties and Responsibilities:
Partner with Vendors, Managed Service Providers, and internal IT Teams to successfully execute on the following:
  • Enterprise system administration and implementation
  • Contribute to the architecture and design of enterprise systems as required under the design authority and direction of the IT Manager.
  • Collaborate with the technical teams, business analysts, SMEs, and other business partners as required to implement enterprise business solutions.
  • Deploy, automate, and support infrastructure and operational system solutions, such as workflow or configurations.
  • User & Application Administration (platform operations and lifecycle management)
  • Administer enterprise platforms (CRM, M365, collaboration tools) at the technical and platform configuration level, excluding business logic ownership.
  • Administer and configure identity providers in partnership with the IAM Technical Lead (or others enabling IAM), ensuring all configurations follow IAM governance policies, security standards, and access control requirements.
  • Execute provisioning and deprovisioning of users and groups within CRM, productivity suites, identity providers, and other enterprise systems in alignment with IAM governance policies.
  • Implement and maintain automation for onboarding/offboarding workflows in alignment with IAM-defined lifecycle processes.

IT Infrastructure & Systems Operations (Global or holistic IT environment)
  • Perform operational maintenance of IT infrastructure.
  • Administer VPN and domain security infrastructure (DNS, SPF, DMARC, DKIM records).
  • Identify, retire and remove legacy systems.
  • Monitor infrastructure performance and manage certificates within the tenant.
  • Manage and maintain the organization's intranet platform (SharePoint)
  • Implement monitoring and alerting for infrastructure and enterprise systems.

In addition to the primary duties and responsibilities this role is required to facilitate, enable, and back-up vendors, Managed Service Providers and internal IT teams in the following areas:
User Support and Training
  • Support the execution of onboarding/offboarding workflows, device configuration, and VPN access.
  • Assist with end-user support, manage internal tickets, resolve outages, and deliver technical assistance for in-office setups and events.
  • Maintain IT documentation and hardware inventory.
  • Serve as an escalation point for complex system administration issues, including identity, access, and platform configuration, and oversee resolution of operational tickets across enterprise systems.

Vendor and Partner Management
  • Provide technical input for vendor integrations and support implementation of approved SaaS solutions under the direction of IT leadership.
  • Serve as a technical escalation point for vendors or MSPs to resolve system and platform issues.
  • Operationally manage software licensing assignments in alignment with IT leadership oversight.

Qualifications:
  • Must be eligible to work legally in the United States.
  • Work with multiple entities (internal teams, vendors, users, etc.) simultaneously while resolving complex system issues
  • Maintain resilience, positive attitude, and supportive disposition while resolving difficult technical problems with complex decentralized SaaS and Cloud solutions
  • Proficiency in automation tools and scripting (MS Power Automate, PowerShell) for user lifecycle, application provisioning, and infrastructure workflows.
  • Proven experience administering enterprise platforms (CRM, M365) including user provisioning and lifecycle operations.
  • Strong understanding of IT infrastructure operations (Certificate Management, VPN, DNS, SPF/DMARC/DKIM), and cloud hosting environments.
  • Excellent documentation and communication skills, with experience maintaining IT knowledge bases and delivering end-user documentation.

Computer/Software Experience:
  • Familiarity with enterprise CRM and productivity platforms including basic user provisioning and password reset tasks.
  • Exposure to identity and access management tools like Entra ID, with experience configuring SSO/MFA for third-party SaaS applications.
  • System Administration of file-sharing and collaboration tools including SharePoint, OneDrive, and Teams.
  • Proficiency in automation tools and scripting (PowerShell, MS Power Automate) for system and application lifecycle tasks.
  • Hands-on experience with internal ticketing systems and support workflows, including triaging and resolving system issues.
  • Understanding of IT infrastructure components such as VPN, DNS, and domain security records (SPF, DMARC, DKIM), with guidance from senior staff.
  • Exposure to cloud and web hosting environments like AWS and CMS systems, with opportunities to assist in maintenance and monitoring tasks.
  • Experience implementing monitoring and alerting for infrastructure and enterprise systems.
  • Understanding of security best practices for enterprise systems and SaaS platforms.

Education/Experience:
  • Bachelor's degree (B.A./B.S.) from a four-year college or university preferred; or equivalent combination of education and experience.
  • Four to eight years of experience in enterprise systems administration, IT infrastructure operations, or related technical roles.

Numbers & Facts

LocationRemote-DMV, VA (
Remote
)

Skills

  • Access Controlunmatched
  • Administrative Skillsunmatched
  • Alliance/Partner Managementunmatched
  • Amazon Web Services (AWS)unmatched
  • Automationunmatched
  • Best Practicesunmatched
  • Business Analysisunmatched
  • Business Solutionsunmatched
  • Cloud Computingunmatched
  • Cloud-Based Hostingunmatched
  • Communication Skillsunmatched
  • Content Management Systems (CMS)unmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • DNS (Domain Name System)unmatched
  • Digital Certificatesunmatched
  • Doctor of Nursing Science (DNS)unmatched
  • Documentationunmatched
  • Email Securityunmatched
  • Employee Orientationunmatched
  • Enterprise Architectureunmatched
  • Event Managementunmatched
  • File Systemsunmatched
  • Health Maintenanceunmatched
  • Help Deskunmatched
  • Identity Data Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Intranetunmatched
  • Knowledge Baseunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Onboardingunmatched
  • Operational Supportunmatched
  • Operations Managementunmatched
  • Performance Analysisunmatched
  • Problem Solving Skillsunmatched
  • Scripting (Scripting Languages)unmatched
  • Security Infrastructureunmatched
  • Single Sign-On (SSO)unmatched
  • Software Administrationunmatched
  • Software Development Lifecycle (SDLC)unmatched
  • Software License Managementunmatched
  • Software as a Service (SaaS)unmatched
  • System Lifecycleunmatched
  • System Operationsunmatched
  • Systems Administration/Managementunmatched
  • Technical Deliveryunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • User Account Administrationunmatched
  • VPN (Virtual Private Network)unmatched
  • Web Hostingunmatched
  • Windows PowerShellunmatched

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