Pay rate: $55.58/hr - $86.22/hr on W2
Qualifications:
Must Have:
• Strong understanding of storage hardware platforms (Hitachi, Dell, etc.)
• Familiarity with ESX/VMware environments
• Expert level Commvault experience, with the ability to independently handle high severity issues and guide backup strategy.
• Hands on experience with enterprise storage operations (provisioning, configuration, upgrades, performance tuning)
• Experience supporting mission critical environments, including incident response and root cause analysis
• Strong understanding of change management and adherence to established processes
• Expert level Cohesity experience
• Automation/scripting (Ansible, Python, PowerShell)
• Capacity and performance management experience
• Excellent communication and documentation skills
Education/Experience: Bachelor's Degree or equivalent experience with 3 to 5+ years of relevant work experience.
Nice to Have:
• Experience with monitoring/performance tools (Grafana, Splunk, Dynatrace)
• Networking knowledge relevant to storage (NFS, SMB, FC, iSCSI)
• Prior experience in regulated or financial environments
• Familiarity with security and vulnerability remediation
Responsibilities:
Provides technical/production support and expertise for all storage related software and hardware critical infrastructure services and mission critical financial applications. Performs storage and backup provisioning, configuration, maintenance, resource management, reporting and troubleshooting. Successful support requires a strong, in-depth appreciation of business operations and processes. Participates in gathering support information for management. Experienced level position requires developing career in field and gaining knowledge of industry practices. Requires moderate level of experience and proficiency in field.
1. Under general supervision maintains the integrity of storage networks and systems.
2. Performs storage and backup support tasks, maintenance, configuration and troubleshooting and provides resolution of problem tickets.
3. Implements upgrades and patches. Recommends and remediates problems and vulnerabilities to meet customer needs and maintain a stable environment.
4. Works with clients and senior engineers to document/implement storage and backup requests or revisions. Practices change control and applies strict adherence to FRIT change control policy and follows all change guidelines.
5. Participates in project activities to support major infrastructure or application projects. Participates in workgroups which evaluate, recommend design, build, test and coordinate the implementation of product solutions.
6. Performs change management using standard tools following FRIT change management policies and procedures for software/hardware propagation to other platforms and/or environments. Ensures conformance with existing system capability.
7. Performs incident and problem management responsibilities including on-call rotations, troubleshooting and diagnostics, and root cause analysis.
8. Performs capacity and performance management responsibilities including reviewing capacity and performance trends, ensuring adequate capacity has been allocated to support the trends, and conducting performance tuning and environment optimization.
9. Performs other related duties as assigned.