The Systems Administrator position is responsible for managing, monitoring, maintaining, updating, upgrading, and enhancing existing Internet Service Provider (ISP) level server systems. This role involves addressing customer issues that have been escalated from support, ensuring the availability and reliability of services such as email, web, and DNS. Additionally, the Systems Administrator is tasked with identifying and mitigating any ongoing threats to the systems. This position is located on-site in our Langley, WA office. DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO: - Administer, configure, monitor, maintain, patch, upgrade, and troubleshoot Linux operating systems across physical and virtual server environments.
- Maintain reliable customer-facing services, including email, DNS, web, authentication services, file services, and other network-connected applications.
- Monitor system and service availability, storage, logs, capacity, performance, misuse, and security events; investigate abnormal conditions and implement appropriate mitigation measures.
- Configure and maintain monitoring and security tools, including Zabbix and related vulnerability, intrusion-detection, and automated blocking platforms.
- Resolve complex internal and external support escalations, working directly with customers when issues exceed the scope of frontline technical staff.
- Plan, test, document, and execute server, software, and service installations, upgrades, and migrations using methods of procedure (MOPs), rollback planning, and change controls designed to minimize downtime.
- Develop and maintain Python, Perl, shell, or comparable scripts to automate administration, monitoring, reporting, and integration tasks.
- Maintain domain registrations, SSL/TLS certificates, technical documentation, operating procedures, inventories, and service standards.
- Crosstrain with team members, provide backup coverage for shared systems, and participate in scheduled after-hours maintenance and on-call support.
- Other duties as assigned.
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