Systems Administrator

Position Description

1 of 7

Position Title: System Administrator Department/Division: Administration / Information Technology Reports To: Information Technology Manager Direct Supervision: N/A Pay Grade: 117 Position Type: Full Time FLSA Status: Exempt EEO Code: 3 - Technician

Technology Category : Mobile Device: Y Remote Access: Y Category A / B

Exposure Category: Category 3 NIMS Classification: Safety Sensitive: N Emergency Response: N

Last Modified: June 24, 2026

Summary/Objective The System Administrator is responsible for the administration, maintenance, and support of the City's IT infrastructure, including servers, networks, cloud services, and enterprise applications. This role ensures system reliability, performance, and security through monitoring, troubleshooting, and implementation of cybersecurity best practices. The position provides Tier 2 and Tier 3 technical support, collaborates with internal teams and vendors to resolve complex issues, and supports system upgrades, migrations, and new technology deployments. It also maintains system documentation, backups, recovery procedures, and operational standards.

Essential Functions / Responsibilities

• Administer and maintain the City's IT infrastructure, enterprise systems, and cloud services, including Microsoft 365, Active Directory, VMware environments, mobile device management (MDM), enterprise phone systems, and physical access control systems to ensure secure, reliable, and efficient operations.
• Manage user accounts, identity management, security configurations, software deployments, system updates, patches, and access controls while supporting cybersecurity initiatives and maintaining compliance with IT security policies and best practices.
• Monitor, troubleshoot, and resolve complex hardware, software, network, and system issues; serve as a Tier 2 and Tier 3 escalation point for technical support staff; and collaborate with vendors and IT teams to minimize downtime and optimize system performance.
• Support IT infrastructure projects and technology initiatives, including upgrades, migrations, cloud integrations, hardware replacements, and enterprise- wide software implementations while documenting system configurations, procedures, and changes.

Position Description

2 of 7

• Assist Information Technology Manager with firewall administration and access control list (ACL) modifications to ensure secure and efficient network operations.
• Act as a Tier 2 and 3 escalation point for desktop support technicians, resolving complex system issues.
• Assist in the training of IT staff in information infrastructure, which may include areas of enterprise systems, cloud services, and mobile device management .
• Keep abreast of changing hardware, software, cybersecurity considerations, and information technology trends and network administration through professional associations, publications, workshops and trainings . Recommend and implement training programs for City staff based on changing technology trends.
• Collaborate with IT leadership and other technical team members to develop and enhance IT support processes and solutions.
• Provide technical guidance and support to City departments and staff while ensuring alignment with organizational standards and service expectations.
• Assist with departmental planning, policy development, and technology strategy initiatives to improve City services.
• May take on responsibilities and duties of Information Technology Manager in her/his absence.
• May be by the supervisor asked to perform other duties that are not listed but are essential to the job.

Minimum Qualifications / Requirements

• Ability to plan, process, prioritize, integrate, organize, and manage large and varying amounts of information with effective results.
• Ability to establish and maintain effective working relationships with all levels of City management, employees, vendors, and others encountered in the course of the work.
• Ability to analyze problems and alternatives and develop sound conclusions and recommendation.
• Ability to set priorities and allocate resources to most effectively meet needs in a timely manner.
• Ability to prepare and/or present clear, concise and accurate reports both written and verbally.
• Ability to make decisions in the best interest of the City.
• Ability to make rational decisions efficiently during variable and sometimes stressful conditions, including the ability to calmly interact with the public and other City personnel.
• Ability to read, write, and understand the English language with proper spelling and grammar to communicate effectively both orally and in writing.
• Ability to protect and maintain confidentiality of information.
• Ability to avoid safety hazards.
• Ability to work independently, as part of a team and/or with the public.
• Ability to work with multiple functions/department within the City.
• Knowledge of current industry trends and processes.
• Knowledge of systems analysis and methods.

Position Description

3 of 7

• Knowledge of system development lifecycles for new and existing systems.
• Knowledge of PCs, servers, network hardware and software.
• Knowledge of Microsoft 365, Active Directory, and Exchange Online.
• Knowledge of scripting for automation and system management.
• Standard office procedures, systems and practices including the use of a computer.

Education, Training, and Certification Requirements

• Must have a high school diploma or equivalent with seven (7) years of experience in system administration or related IT support roles or equivalent experience and education. Equivalent experience may include an associate's degree plus five (5) years of experience in system administration or related IT support roles.
• Must have experience with virtualization technologies (VMware, Hyper -V).
• Omnicast Technical Certifications, preferred.
• Completion of required NIMS training within one (1) year of hire.
• Must possess a valid driver's license and maintain an acceptable driving record in accordance with the City's Use of Vehicles for City Business policy throughout employment.

Post -Offer Testing / On -Going Standards

Post - Offer On- Going Aptitude Assessment / Skills Testing Background Investigation X Fingerprinting X Credit Report Review Drug Screening / Breath Alcohol Testing X Medical Evaluation / Essential Functions X DOT Covered Testing Motor Vehicle Records Search X X Polygraph Examination Psychological Evaluation

General Aptitudes and Physical Requirements The Americans with Disabilities Act requires that we identify the general aptitudes and physical requirements needed to perform the position listed above. Individuals in this position must be able to perform all essential functions unaided or with reasonable accommodation.

I. Mental Abilities. General learning ability. The ability to "catch on" or understand instructions and underlying principles.

Position Description

4 of 7

Ability to understand and follow oral instruction Ability to understand and follow written instruction Ability to guide and/or give instructions Ability to make decisions in accordance with established procedures and policies Not essential to job function

II. Verbal Abilities. Ability to understand meanings of words and ideas associated with them to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly.

a. Speaking / Talking Answering telephone, radio, or switchboard Communicating with City officials Communicating with general public Communicating with vendors Communicating with supervisors and/or with other employees Communicating with others in departmental operations Not essential to job function

b. Hearing / Listening For communication with City officials, public, vendors, supervisors, and/or other employees Not essential to job function

c. Reading (ability to read and understand text) Essential to job function Not essential to job function

III. Numerical Ability to perform arithmetic operations quickly and accurately.

Ability to perform accurate two- digit calculations Ability to perform accurate calculations aided by a calculator, adding machine, or measurement device Not essential to job function

IV. Spatial Abilities Ability to comprehend forms in space and understand relationships of plan and solid objects. May be used in such tasks as blue print reading and in solving geometry

Position Description

5 of 7

problems . Frequently described as the ability to "visualize" objects of two or three dimensions, or to think visually of geometric forms.

Essential to job function Not essential to job function

V. Motor Coordination Ability to coordinate eyes and hands or fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. a. Manual Dexterity Ability to move the hands easily and skillfully. To work with the hands in placing and turning motions. Use a telephone Use switchboard Use radio/console Use a calculator Use a copy machine Manipulate computer keyboard and mouse Use a postage machine Use hand tools Use power tools Other:

Not essential to job function

b. Finger Dexterity Ability to move the fingers and manipulate small objects with the fingers rapidly or accurately. For example: electrical wiring. Essential to job function Not essential to job function Explain: __

VI. Physical Demands

a. Strength The quality, state, or property of being strong. The power to withstand strain, force, or stress Ability to manipulate materials and/or equipment ( lbs.) Frequency