Systems Administrator

ServiceNow Systems Administrator

Clearance Level:Must be eligible to obtain an Active Secret Clearance - Must be US Citizen

Location:This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington if the program/project requires it.

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a ServiceNow System Administrator to join our team in supporting one of the country’s premier defense research organizations. Aquila Technology is seeking a ServiceNow System Administrator to support the administration, maintenance, and optimization of the ServiceNow platform. The ideal candidate will collaborate with IT teams and stakeholders to troubleshoot issues, enhance system performance, and ensure secure, reliable operations.

Must Have:

• ServiceNow Certified System Administrator (CSA) certification or ability to obtain within 6 months
• Bachelor's Degree
• Detail-oriented
• 3 years Understanding of enterprise IT concepts and troubleshooting
• 3 years Familiarity with web technologies (JavaScript, HTML, JSON, APIs, or relational data concepts)
• 3 years Analytical and Decision-Making Skills
• 3 years Systems Administration
• 3 years Technical Documentation

Nice to Have:

• Enterprise applications
• IT Service Management (ITSM)
• Software Development
• Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting

Responsibilities include but not limited to:

• Provide day-to-day administration and operational support for the ServiceNow platform.
• Troubleshoot and resolve ServiceNow incidents, requests, access issues, and configuration problems.
• Maintain users, groups, roles, forms, lists, notifications, reports, dashboards, and other platform configurations.
• Support ServiceNow ITSM capabilities, including Incident, Request, Change, Problem, Knowledge, Service Catalog, and CMDB.
• Assist with configuration of catalog items, Flow Designer workflows, business rules, client scripts, and other platform components.
• Support CMDB and platform data-quality activities.
• Participate in testing, platform upgrades, releases, and configuration deployments.
• Create and maintain technical documentation and knowledge articles.
• Follow established change-management, development, security, and platform governance standards.
• Identify opportunities to improve processes, automate repetitive activities, and enhance the user experience.
• Escalate complex technical issues to senior administrators, developers, or platform resources as appropriate.

Min. Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, or a related discipline; equivalent education and relevant experience may be considered.
• Foundational understanding of enterprise IT concepts and troubleshooting.
• Basic familiarity with web technologies such as JavaScript, HTML, JSON, APIs, or relational data concepts.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to learn new technologies and work effectively with technical and nontechnical stakeholders.
• Strong attention to detail and ability to follow established processes and security requirements.
• ServiceNow Certified System Administrator (CSA) certification or ability to obtain within 6 months of hire.

Preferred Qualifications

• Familiarity with ITIL 4 and IT service management practices.
• Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting.
• Experience with technical support, systems administration, software development, or enterprise applications.

Benefits and Perks:
Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire:

• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment

Tuition & Training Reimbursement- 5K annually for pre-approved, Eligible full-time team members who have completed a minimum ofsix (6) months of employment may apply for tuition reimbursement for approved, job-related courses taken through an accredited college or university. Team members must achieve a grade of “B” or better to qualify for reimbursement.Aquila will reimburse up to $5,000 per fiscal year for tuition expenses only. Expenses related to training programs, certifications, books, materials, meals, transportation, or other non-tuition costs are not eligible under the Tuition Reimbursement Program. All tuition reimbursement requests must be submitted to and approved by the team member’s Manager prior to course registration. Reimbursement will be issued upon successful course completion and submission of final grades and proof of payment.

401K with Principal - Eligible to participate day 1 of employment. Company match on employee contributions:

• Eligibility on date of hire
• Employer Match- 100% of first 3% and 50% of next 2%
• Vesting- 100%
• Contribution limit- $24,500
• Catch-up contribution limit- $8,000
• Catch-up contribution limit for ages 60-63 in calendar year- $11,250
• Catchup contributions must be directed to Roth bucket if earned over
$150k in 2025

Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses. Aquila Technology will reimburse team members who work from home ONLY for cell phone/mobile device fees for work-related communications and/or operations each month. Employees eligible for this benefit must work remote 2 days a week or more to qualify.

Buy Your Own Device (BYOD) - Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services. To qualify for this benefit, employees must have completed a minimum of six (6) months of employment and must agree to and sign the Device Minimum Configuration Form prior to reimbursement. Electronic devices eligible under the Buy Your Own Device (BYOD) program are limited to cell phones, laptops, and tablets.

Clearance Level: Must be eligible to obtain an Active Secret Clearance. Must be US Citizen

Work Location: This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington if the program/project requires it.

Interview Process: 1st round interview will be a Zoom with the hiring manager. 2nd round interview will be a Zoom with additional team members as needed.

We are an Equal Opportunity Employer