Systems Administrator
At Flagship Financial Group, we strive to make a positive impact on our customers’ lives through responsible auto financing and on our employees’ careers through continuous learning and advancement opportunities. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation, shifting toward a high-growth, tech-forward, and operationally excellent future.
We are seeking a Systems Administrator to manage, support, and continuously improve the technology infrastructure that powers our business operations. This role is responsible for the administration, security, performance, and reliability of enterprise systems, servers, cloud platforms, network services, and end-user technologies. Reporting to the Director of Infrastructure & Technology Operations, this position plays a key role in ensuring a secure, scalable, and highly available technology environment that supports our employees, customers, and business objectives.
What You'll Do
- Administer and maintain enterprise infrastructure, including Windows servers, Active Directory, Microsoft 365, cloud environments, storage solutions, and virtualization platforms.
- Monitor system performance, availability, and security to ensure optimal operation and minimize downtime.
- Manage user accounts, permissions, group policies, and access controls across corporate systems and applications.
- Support and maintain endpoint management solutions, software deployment processes, and device compliance standards.
- Configure, troubleshoot, and support network services, including DNS, DHCP, VPN, wireless, and connectivity solutions.
- Lead infrastructure upgrades, migrations, patch management activities, and system enhancement projects.
- Respond to and resolve escalated technical issues, providing advanced troubleshooting and root cause analysis.
- Partner with cybersecurity, application, and business teams to implement and maintain secure technology solutions.
- Develop and maintain system documentation, technical procedures, disaster recovery plans, and operational standards.
- Support business continuity efforts through backup management, recovery testing, and high availability planning.
- Evaluate emerging technologies and recommend improvements that enhance efficiency, security, and scalability.
- Participate in on-call support rotations and provide after-hours support as needed for critical business operations.
Who You Are
The Infrastructure Expert:
You possess a deep understanding of enterprise systems and technology environments and are committed to maintaining stable, secure, and efficient operations.
The Problem Solver:
You enjoy diagnosing complex technical issues, identifying root causes, and implementing long-term solutions that prevent future disruptions.
The Security Champion:
You prioritize security in every aspect of system administration and proactively identify and mitigate technology risks.
The Collaborative Partner:
You communicate effectively with both technical and non-technical stakeholders and build strong partnerships across the organization.
Qualifications
Experience
- 2+ years of progressive experience in Systems Administration, Infrastructure Support, or Information Technology.
- Experience administering Windows Server environments, Active Directory, Microsoft 365, and cloud-based technologies.
- Proven experience supporting virtualized environments such as VMware or Hyper-V.
- Experience managing endpoint devices, patching processes, and enterprise software deployments.
- Strong troubleshooting experience across servers, operating systems, networks, and infrastructure services.
- Experience supporting cybersecurity initiatives, access management, and technology compliance requirements.
- Experience working within a regulated industry or financial services environment is preferred.
Education
- Bachelor's degree required (Information Technology, Computer Science, Information Systems, or related field, or equivalent experience).
- Microsoft, VMware, Azure, or related technical certifications are preferred.
Skills & Abilities
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure, and virtualization technologies.
- Experience with infrastructure monitoring, backup solutions, and disaster recovery planning.
- Familiarity with networking concepts, including DNS, DHCP, VPNs, firewalls, and wireless technologies.
- Strong understanding of cybersecurity best practices, identity management, and system hardening.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong written and verbal communication skills.
- Demonstrated professionalism, integrity, and ability to manage sensitive and confidential information.
- Comfortable managing multiple priorities in a fast-paced environment.
Location & Work Environment
Remote or hybrid work schedule based out of our Tempe, AZ or Coppell, TX offices.
Why Join Us?
This is an opportunity to play a critical role in modernizing and supporting the technology foundation of a growing organization. You'll work alongside talented professionals, contribute to high-impact technology initiatives, and help build a scalable, secure, and innovative IT environment that supports our continued growth and success.