Key Responsibilities
Deliver remote and on-site technical support to clients with professionalism and urgency.
Proactively monitor and maintain client systems to prevent downtime and improve performance.
Collaborate with clients to understand their IT needs and deliver tailored solutions.
Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
Administer Office 365 environments including user management and email configurations.
Configure and support network protocols such as TCP/IP and ensure secure connectivity.
Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
Assist in cloud infrastructure support including Azure and AWS environments.
Document technical procedures and client interactions in ticketing systems.
Demonstrate leadership by mentoring junior staff and delegating tasks effectively.
Required Qualifications
Minimum 4 years of experience with Microsoft Windows Server.
Strong troubleshooting and problem-solving skills.
In-depth knowledge of networking and system administration.
Excellent communication and organizational skills.
Ability to multitask and work independently or as part of a team.
Reliable commute to White Plains, NY or willingness to relocate.
Preferred Qualifications
Experience in a Managed Service Provider (MSP) environment.
Familiarity with RMM tools such as ConnectWise.
Cloud experience with platforms like Azure or AWS.
College degree in IT or related field and relevant certifications.
Benefits
Health Insurance
RTO (Responsible Time Off)
401(k) Matching
Schedule
8-hour shift: 8:30 AM – 5:30 PM
Location: Onsite - White Plains, NY
Job Type: Full-Time
Salary: $80,000 annually
ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.
ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.