Systems Analyst 1

Position Summary:

Key Responsibilities:

• Respond to and resolve Epicor user support requests, and escalate complex issues with clear documentation of what was observed and tested.
• Build and maintain Business Activity Queries (BAQs), dashboards, and reports to meet user requests.
• Perform data maintenance, cleanup, and mass updates using approved tools such as DMT, with review and oversight.
• Monitor scheduled processes and system integrations, identify failures, and report them to senior analysts.
• Test new configurations, BPMs, customizations, and Epicor updates before release to production.
• Write and maintain user guides, process documentation, and training materials.
• Train end users on Epicor screens and workflows.
• Collect and document business requirements from users for enhancement requests.
• Help with user security, menu access, and account setup.

Required Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
• Working knowledge of relational data concepts (tables, keys, joins) and basic SQL.
• Strong Excel skills, including lookups, pivot tables, and data cleanup
• Logical, methodical troubleshooting skills.
• Clear written and verbal communication with non-technical users.
• Ability to manage multiple support requests and follow through to resolution.

Preferred Qualifications:

• Experience using or supporting an ERP system (Epicor, SAP, NetSuite, Dynamics, Infor, etc.)
• Exposure to Epicor BAQs, dashboards, or SSRS reporting.
• Familiarity with manufacturing, distribution, or shipping processes.
• Any exposure to scripting or programming (C#, Python, PowerShell).