Systems Analyst 2 (on-site)

*Local Candidates, North Georgia - Gainesville Area*

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

* Provide onsite desktop support for customers located within assigned locations.

* Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

* Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

* Install & support network devices providing business critical service

* Perform end user data back-up and recovery ensuring attention to detail

* Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

* Open/document/track problem tickets escalating to appropriate workgroups when required.

* Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

* Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.