Systems Analyst

About the Role & Team

Walt Disney's Parks and Resorts (WDP&R) is not just home to Disney's beloved characters but the place "Where Dreams come True." Facilities & Operations Services (FOS) is part of WDP&R and has responsibilities that include maintaining our rides, shows and attractions to ensure the safety and security of all who work and play in our theme parks and resorts.

As a Systems Analyst, your primary responsible is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the WSHES organization systems and technology.

What You Will Do:

• Manage project tasks for deployment of Maximo related application across mobile and desktop environments
• Facilitate training for supported systems with users at all levels
• Assist users by troubleshooting, resolving and documenting solutions
• Understanding general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
• Working a variety of shifts to support deployment schedules
• Proven ability to work independently with minimal supervision

Required Qualifications & Skills:

• Detail-oriented with solid communication skills
• Proven experience and solid understanding of databases
• Project management and task prioritization skills
• Demonstrated partnering skills with local and distributed work teams
• Provide after hours on-call support for client group in a team rotation
• Flexibility to adapt to changing priorities in a dynamic environment
• Ability to be flexible with work schedule, including weekends and holidays
• Comfortable with facilitating/speaking with small to large groups in meeting and training environments
• Demonstrated problem solving skills, as well as continuous improvement process skills
• Ability to analyze business solutions to recommend efficient technical needs
• Customer service oriented

Preferred Qualifications:

• Business Objects, Tableau or other reporting development experience 
• Experience in Facilities Asset Management (particularly Maximo) 
• Software development
• Experience with Microsoft Power Apps and development tools 
• 3+ years supporting technology implementations/customer support

Education:

• BS degree in Computer Science or technology-related field, or equivalent experience

Preferred Education:

• Facilities Management certifications
• ITIL Foundation certifications
• Agile project management certifications

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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PAY TRANSPARENCY

The hiring range for this position in California is $88,400.00-$118,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

To learn more about Disney's guidelines on the use of AI for candidates, click here.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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