Systems Analyst (Application Engineering)

At Texas Children's Hospital, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

The Systems Analyst has a role in developing clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions within Texas Children's Integrated Delivery System.

Job Duties & Responsibilities

• Support and administer endpoint management platforms, including Microsoft Configuration Manager (SCCM/MECM) and Omnissa Workspace ONE UEM.

Package, test, deploy, upgrade, and retire applications across the enterprise environment.

• Support Windows and macOS endpoint lifecycle activities, including software deployments, patching, operating system upgrades, and compliance initiatives.
• Troubleshoot application, software deployment, and endpoint management issues through log analysis and root-cause investigation.
• Develop and maintain PowerShell scripts and automation solutions to improve operational efficiency and service delivery.
• Monitor endpoint health, deployment success, vulnerability remediation, and compliance metrics to ensure a secure and reliable environment.
• Collaborate with Security, Infrastructure, Service Desk, and Application teams to implement and support endpoint and application engineering solutions.
• Create and maintain technical documentation, operational procedures, runbooks, and knowledge transfer materials.
• Participate in project planning, testing, implementation, and operational transition activities for new technologies and services.
• Utilize ServiceNow and ITIL-based processes to support incident, change, and problem management activities.
• Communicate technical concepts effectively to both technical and non-technical stakeholders.
• Demonstrate strong analytical, troubleshooting, and continuous process improvement skills while identifying opportunities to enhance technology services.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 4 years' experience in information systems
• Bachelor's degree will substitute four (4) years of work experience
• Master's degree will substitute for two (2) years of work experience.
• Up to one (1) year of clinical patient care and/or clinical research experience may substitute for the one (1) year of required information systems experience on a month-to-month basis