Systems and Network Support Specialist - Onsite (US Citizens)

Work Location: Onsite, New London, Connecticut Security Requirement: Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access 

Position Overview

We are seeking two IT Specialists to support a federal museum’s information technology, gallery systems, theater systems, public-facing connectivity, media infrastructure, and interactive exhibits. The IT Specialists will maintain high-availability systems, troubleshoot technical issues, support museum events, and coordinate with AV and exhibit-maintenance personnel.

This role requires hands-on technical experience in an operational environment where system availability directly affects visitor experience.

Key Responsibilities

• Monitor and support museum information technology, gallery, theater, and public-facing systems.
• Troubleshoot Windows and macOS workstations, servers, network devices, media systems, peripherals, and interactive technology.
• Support internal and guest connectivity, including VLANs, VPNs, Wi-Fi networks, and approved remote-access environments.
• Perform authorized system backup, restoration, software updates, patching, and data-protection activities.
• Process and track authorized account, permission, onboarding, and offboarding requests through Government-approved procedures.
• Diagnose hardware, software, connectivity, routing, and system-performance issues.
• Support interactive displays, touchscreens, sensors, gallery projectors, media servers, and theater systems.
• Work with AV and Exhibit Maintenance personnel to resolve problems affecting digital exhibits.
• Provide technical support for presentations, streaming, lighting-control systems, and approved museum events.
• Help maintain reliable visitor Wi-Fi while preserving separation from protected internal systems.
• Document technical incidents, corrective actions, recurring problems, and system status.
• Follow federal cybersecurity, access-control, equipment-use, and network-connection requirements.
• Respond to incidents according to required severity, response, and resolution standards.

Minimum Qualifications

• Three to six years of systems administration, network support, desktop support, or related technical-support experience.
• Demonstrated experience supporting Windows and macOS environments.
• Hands-on knowledge of VLANs, VPNs, Wi-Fi networks, firewalls, access controls, encryption, and general cybersecurity practices.
• Experience troubleshooting workstations, network equipment, servers, projectors, interactive displays, or comparable technical systems.
• Knowledge of cloud storage, hosted applications, SaaS platforms, backup, restoration, and disaster-recovery practices.
• Ability to communicate technical information clearly to nontechnical employees, volunteers, and operational stakeholders.
• Ability to work onsite and provide support during weekends, holidays, or special events when required.

Education and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant professional experience and technical certifications may be considered in place of the preferred degree.
• Industry certifications such as CompTIA A+, Network+, or Security+ are strongly applicable.
• Cloud or platform certifications involving Microsoft Azure, Amazon Web Services, or Google Workspace are desirable. 

Preferred Qualifications

• IT experience in a museum, gallery, library, theater, public attraction, or other high-availability environment.
• Experience supporting digital asset management or collection-management databases.
• Familiarity with AV integration, multiscreen video walls, interactive touch tables, media servers, or digital kiosks.
• Experience supporting live-streaming, event technology, projection, and lighting-control systems.
• Knowledge of federal cybersecurity, CAC-enabled access, or Government virtual-desktop environments.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled