Job Description
The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise TI support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.
Responsibilities
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Oversee the consolidation and optimization of IT technical support and development for the Sponsor applications and systems
- Work core hours from 0900 to 1500 hours
- Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor's applications and systems
- Develop an Agile methodology implementation plan, with roles, for Sponsor adoption
- Develop a document management plan to address documents required for all Sponsor applications and systems, their storage locations and versioning requirements
- Develop a service management plan, documenting Sponsor's tiered support for all applications and systems
- Develop a reference architecture for adoption by all Sponsor applications and systems
- TS/SCI FSP Clearance
- Demonstrated experience coordinating between design, engineering, and product stakeholders
- Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials
- Demonstrated experience driving adoption initiatives across product teams
- Demonstrated experience managing design system or component library projects
- Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams
- Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology
- Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery
- Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development
- Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development
- Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes
- Demonstrated experience working with Sponsor and partner IT organizations
- Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar)
- Demonstrated experience with cloud technologies
- Demonstrated experience with networking and platform hosting technologies
- Demonstrated experience AI/SI integration into existing business workflows
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Numbers & Facts
| Location | McLean, Virginia |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | http://www.newgentechnologies.com/ |
About Company
NewGen Technologies specializes in developing and implementing solutions to your IT challenges-especially those involving specialized technologies.
Founded in 1997, NewGen grew quickly and became immediately successful because of our primary commitment to satisfying our customers.
Our formula for success is simple-we deliver high quality products and services. We develop and maintain a staff of highly trained, experienced consultants who devise and execute creative, effective solutions to our clients' IT challenges.
Despite NewGen's rapid growth, we keep our organization agile so we can respond quickly as our customers' needs develop. And we keep our overhead in check so we can offer top-tier talent for reasonable rates.
NewGen Technologies, Inc. is a privately held, minority woman-owned small business incorporated in the state of Maryland.
Skills
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