Systems Development Engineer II, AWS WorkSpaces, Agentic Workspaces

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon WorkSpaces has protected and empowered enterprise work for over a decade and we are now reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications. Today more than a million users rely on WorkSpaces daily; tomorrow those workspaces will host AI agents alongside humans - agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We compete with Microsoft, Citrix, and Omnissa, and we intend to leapfrog them by building the workspace that was designed for the agentic era, not retrofitted for it.

Agentic Workspaces" On-Instance Software (OIS) is the layer that makes this possible from the inside of every WorkSpace: the operating-system provisioning logic, on-instance agents, telemetry, and update mechanisms across Windows and Linux. Our vision is for that software to be invisible - operating systems that launch within weeks of upstream general availability, agents that update themselves safely without disrupting access, provisioning that is self-diagnosable, and fleet management that works through the same AWS tools customers already use - delivered from commercial regions to classified partitions with automation as the default, so quality and breadth improve release over release.

Knowledge of Linux operating systems, Linux package management, and native Linux desktop application development is desired.

You want to solve challenging problems in operating systems, identity, AI, and desktop platform engineering at a scale that impacts more than a million users daily.

We are looking for cross platform systems development engineers who are passionate about building, maintaining, and automating the systems that underpin the robust WorkSpaces-fleet system. On any given day we use Python, Lambda, DynamoDB, CloudFormation, PowerShell, as well as other public AWS services and a host of Amazon-internal tools. We don"t expect you to be an expert in or necessarily even be familiar with all of the technologies listed above, but we do expect you to be excited to learn about them!

In this role you"ll help WorkSpaces-Fleet expand into new regions, remove development friction through automation, and collaborate with a team of Systems Developers to help shape the future for the next generation of services to help customers reduce the mean-time-to manage their WorkSpaces. You"ll apply your creative and critical problem solving skills to develop and run multi-tenant services at massive scale.

You are customer-obsessed, technically deep, and energized by solving hard problems. You think big about what the workspace of the future looks like - a unified agent shipping to two platforms from one code base, an identity model that treats humans and agents as first-class citizens, and autonomous troubleshooting that resolves issues before users notice - and then you build the systems to get there.

Key job responsibilities

In this role you"ll help WorkSpaces-Fleet expand into new regions, remove development friction through automation, and collaborate with a team of Systems Developers to help shape the future for the next generation of services to help customers reduce the mean-time-to manage their WorkSpaces. You"ll apply your creative and critical problem solving skills to develop and run multi-tenant services at massive scale.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn"t followed a traditional path, or includes alternative experiences, don"t let it stop you from applying.

Amazon Web Services (AWS) is the world"s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that"s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there"s nothing we can"t achieve in the cloud.

Here at AWS, it"s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We"re continuously raising our performance bar as we strive to become Earth"s Best Employer. That"s why you"ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.