Managed Service Provider is seeking an experienced Sr. Systems Engineer to join their Technical Services team. This is a hands-on technical leadership role for someone who thrives in a fast-paced environments, enjoys solving complex infrastructure challenges, and is ready to take on responsibility for guiding
the work of Help Desk and On-Site Engineers.
Technical Leadership & Oversight
? Serve as a senior escalation point for Help Desk and On-Site Engineers, providing
guidance and mentorship on complex technical issues
? Review and help ensure the quality and consistency of work performed by on-site and help desk staff
? Mentor and provide hands-on training to junior and peer engineers on relevant
technologies and best practices
? Act as a technical advocate for the support team, both internally and with clients
Infrastructure & Systems Management
? Lead hardware and service deployment projects, including servers, SANs, switches, routers, firewalls, and wireless devices
? Administer and maintain Microsoft environments, including Windows Server, Exchange Server, and Office 365
? Administer and maintain virtualization environments (VMware vSphere or Microsoft Hyper-V)
? Design, install, and support site-to-site and remote access VPN solutions
? Perform Microsoft Server migrations (Active Directory, File Servers, SQL Server,
Exchange)
? Troubleshoot and resolve server, network, hardware, and software issues across client environments
? Provide consultative services to clients to determine hardware, software, and
infrastructure specifications
? Design computer systems and solutions based on client requirements, and analyze existing environments to identify areas for improvement
? Follow project scopes to deliver technical solutions for growing client environments, completing tasks within scoped budgets
? Document client environments, systems, and resolutions thoroughly for ongoing support
? Properly log, prioritize, assign, track, and resolve incidents and requests within SLA
? Recommend new products and services based on clients' current and future needs
Required
? 4-year degree or equivalent industry experience
? 5+ years of IT industry experience, including prior experience in a support role
interfacing with end users
? Experience in the Managed Services Provider (MSP) industry highly desired
? 3+ years of hands-on experience with VMware vSphere (4.x6.x) virtual machine
management
? 3+ years of hands-on experience with server OS, application, and data backup/recovery
? 3+ years of hands-on experience with security technologies (firewalls, IPS, web
filtering)
? Experience designing and supporting site-to-site and remote access VPN solutions
? Experience with Microsoft Server migrations (Active Directory, File Servers, SQL
Server, Exchange)
? Working knowledge of copper category and fiber optic cabling technologies
? Strong troubleshooting skills for diagnosing and resolving network connectivity issues
? Excellent written and verbal communication and client-facing skills
? Strong time management skills and ability to work independently with minimal
supervision
? Willingness to participate in an on-call rotation for after-hours emergency support
Preferred
? Advanced field-related certifications (e.g., Microsoft, VMware, CompTIA, Cisco)
? Experience with cloud platforms (Microsoft Azure, Office 365, AWS)
? Experience with Fortinet security appliances