Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Austin, TX – Dedicated Onsite
Term: Full-Time, Non-Exempt
About Atlas Technica
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands-on technical and client-facing role providing dedicated onsite IT support within one of Atlas Technica's client environments.
The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives.
The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer-first approach. This position is 100% onsite at the assigned client office in Austin.
Position Responsibilities:
- Provide dedicated onsite IT support and technical assistance to client users
- Manage and resolve support requests through the organization's ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
- Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, security, and infrastructure-related issues within the assigned client environment
- Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
- Follow Atlas Technica and client security standards, documentation requirements, and strict change-control procedures
- Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up
- Support onsite infrastructure, technology initiatives, and project activities as needed
Requirements:
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
- Basic understanding of virtualization technologies such as VMware or Hyper-V
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
- Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
- Strong troubleshooting, organization, documentation, and problem-solving skills
- Ability to work effectively both independently and collaboratively within a fast-paced support environment
- Ability to work onsite full-time at the assigned client office in Austin, TX
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required
Desirable Qualities:
- Experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service-management platforms
- Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- Exposure to Microsoft Azure, AWS, or other public-cloud environments
- Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch
- Experience supporting Citrix XenApp or similar virtual application technologies
- Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
- Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.