Systems Engineer I

Job Title: Systems Engineer I
Location: Seattle Admin, Hyrbid 3 days in office, 1 remote
Salary Band: $85,000 - $90,000

Position Summary

We are hiring a Systems Engineer I to own day-to-day systems operations and escalated technical support across our environment. You will keep production systems healthy and reliable, resolve issues that come to you from the helpdesk, and support our infrastructure modernization work as it rolls out. This is a strong fit for someone who has outgrown a helpdesk or desktop support role and is ready for server-side ownership, with senior engineers close by to learn from.

Roles & Responsibilities

• Take ownership of technical issues escalated beyond the helpdesk, drive
  them to resolution, and document root cause and fixes
• Perform day-to-day systems operations: patching, backup and restore
  verification, monitoring and alert response, and server and endpoint health
  checks
• Administer Windows Server and virtualized workloads across the datacenter
  and store environments
• Handle identity and directory work - user provisioning and deprovisioning,
  group and permission management, MFA and access hygiene
• Provide remote systems support to 24 retail locations, including site
  infrastructure and connectivity issues, and coordinate on-site work when
  needed
• Build and maintain operational documentation and runbooks
  Support infrastructure projects, including virtualization platform migration and
  identity rollout work
• Participate in scheduled maintenance windows and an on-call rotation

• 1-3 years of experience in systems administration, IT operations, or a senio
  helpdesk/desktop support role with server responsibilities
• Working knowledge of Windows Server and Active Directory, including users,
  groups, Group Policy, DNS, and DHCP
• Hands-on experience with at least one hypervisor (VMware ESXi, Proxmox, o
  Hyper-V
• Solid networking fundamentals: VLANs, routing, firewalls, VPN, and multi-site
  connectivity troubleshooting
• Scripting ability for automating routine tasks PowerShell preferred; Bash o
  Python also welcome
• Clear written communication and a habit of documenting your work
• Good judgment about what you can resolve on your own and what needs to
  be escalate

• Experience supporting multi-site or retail environments
• Exposure to Proxmox VE, KVM, Linux administration, or ZFS/Ceph storage
• Experience with Microsoft 365 / Entra ID, SSO, conditional access, or MFA tooling
• Backup and disaster recovery tooling experience (Veeam, Proxmox Backu Server, or similar)
• Familiarity with ticketing and monitoring platforms
• Relevant certifications (CompTIA Network+ or Server+, Microsoft, Linu Foundation) or equivalent practical experience

Bachelor's degree in computer science, information technology, or a related field - or equivalent professional experience. Demonstrated work carries more weight than credentials.

Job Family: Technology
Job Function: Salaried
Pay Type: Salary
Min Hiring Rate: 85000
Max Hiring Rate: 90000