Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success. Job Summary: Visual Edge IT is seeking a skilled and customer-focused Systems Engineer to join our growing Managed Services team. This role serves as a critical technical escalation resource for both clients and internal Service Desk teams, delivering advanced troubleshooting, onsite technical support, and proactive infrastructure management for a wide range of customer environments. The ideal candidate thrives in a fast-paced technology environment, enjoys solving complex technical challenges, and takes pride in delivering exceptional customer experiences. This position combines strong technical expertise with relationship management, requiring an individual who can communicate effectively with end users, executives, vendors, and internal teams while maintaining a high standard of professionalism and service excellence. This role offers the opportunity to work across a diverse technology stack including Microsoft 365, networking, cloud platforms, firewalls, servers, endpoint systems, and infrastructure technologies while supporting organizations across multiple industries. Primary Responsibilities:
Knowledge, Skills, and Qualifications:
Preferred Certifications & Technical Experience One or more of the following certifications or equivalent experience is highly preferred:
Physical Requirements
At Visual Edge IT, we are proud to provide: Work-Life Balance Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs. Career Path We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs. Insurance Benefits We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members. 401(k) Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution. Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program. |
| Location | Indianapolis, Indiana |
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