Systems Engineer - Publishing Application

Systems Engineer - Publishing Application Remote

Position Summary We are seeking a Systems Engineer to support and maintain a business-critical publishing application environment. This role is responsible for application administration, infrastructure support, troubleshooting, user support, and system maintenance across Linux-based platforms.

The ideal candidate will have experience with Linux systems, Perl programming, and OmniMark, along with strong problem-solving skills and the ability to work directly with end users to gather requirements and resolve technical issues.

Key Responsibilities

Administer, support, and maintain enterprise publishing applications and associated infrastructure. Troubleshoot and resolve application, system, and infrastructure issues in a timely manner. Monitor application performance, identify root causes of problems, and implement corrective actions. Work closely with business users, developers, and stakeholders to understand requirements and resolve production issues. Manage user access, account administration, and password updates in accordance with security policies. Support application deployments, upgrades, patching, and configuration changes. Maintain and troubleshoot Linux servers and related system components. Develop, modify, and support automation and maintenance code and scripts using Perl. Support and maintain OmniMark-based publishing and content-processing workflows. Analyze application logs, system logs, and performance metrics to diagnose issues. Create and maintain technical documentation, operational procedures, and knowledge base articles. Participate in incident management, problem management, and change management activities. Provide production support and participate in on-call support as required.

Required Technical Skills

Linux administration and support Perl programming OmniMark Application Support & Operations Experience IT Service Management Experience Strong troubleshooting and analytical skills Problem-solving mindset Ability to prioritize and resolve production issues quickly Customer/user support orientation Collaboration with developers, business teams, and stakeholders

Nice-to-Have / Highly Desired Background

Publishing systems or content management experience XML, SGML, or document publishing workflows (often associated with OmniMark environments) Scripting and automation experience beyond Perl Experience supporting business-critical production applications On-call support experience