Systems Navigator

Systems Navigator

Salary

$26.27 - $36.73 Hourly

Location

707 Wilshire Blvd, 10th floor, Los Angeles, CA 90017, CA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

OUT07501

Department

Outreach Operations

Opening Date

10/26/2026

Closing Date

11/2/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

SEIU 721

• Description
• Benefits

Job Summary

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching peoples lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

The System Navigator will provide field-based services to persons experiencing sheltered & unsheltered homelessness as they transition into permanent housing. The selected candidate's primary responsibilities are to support county wide Interim Housing sites with assisting clients with permanent housing opportunities and locate best fit housing placement options, provide housing stability services, including implementation of housing stabilization plans, and coordination of multiple services to meet each clients needs. System Navigators are also responsible for building and maintaining good working relationships with landlords/management companies/property owners as well as with other homeless service providers and partnering agencies. Other responsibilities include engaging unsheltered persons experiencing homelessness to provide document assistance and connect them with interim housing and other stabilizing resources.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Essential Job Functions

• Develop effective, trusting relationships with program clients.
• Work with clients to develop and implement a housing stabilization plan that will maximize housing location, placement, and retention which will increase quality of life and community engagement.
• Conduct CES Assessment to accompany housing plan to determine appropriate housing intervention and service needs.
• Provide connections to available resources for the homeless population (e.g. linkage to primary care physicians, health insurance, mental health / substance abuse support, benefits advocacy, employment services, food banks, credit repair, legal aid, In Home care).
• Maintain professional relationships with clients, Elected Offices, and city or County Departments.
• Keep up-to-date, accurate, well-written/well documented case notes.
• Complete all documentation and paperwork in a timely manner.
• Prepare clear and thorough housing assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given.
• Assist clients with completing housing/ subsidy applications and securing housing of their choice
• Transport clients to gather needed documents for housing including but not limited to the DMV, Social Security office and Department of Social Services.
• Transport clients to unit viewings and assist with completion of rental applications
• Coordinate with Unit Acquisition teams to identify and share appropriate housing options with participants.
• Develop relationships with landlords to assist in identification of housing units and leasing process for participants.
• Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, mental health / substance abuse support, benefits advocacy, employment services, food banks, credit repair, legal aid, In Home care).
• Other duties and special projects as assigned.

Knowledge, Skills & Abilities

• Knowledge of the LA CoC HMIS
• Maintain up to date Clarity (HMIS) Records for services provided to clients directly in the field. Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
• Strong organizational skills with a strong attention to detail
• Intermediate level of computer software programs specifically, Microsoft Office Suite (Word, Excel, Access, Power Point and Outlook)
• Ability to simultaneously manage multiple projects and timelines
• Demonstrated ability to work with diverse community and organizational groups
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a very active position. While performing the duties of this job, the employee is regularly required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move items over 10 pounds.
• Bilingual (English/Spanish) is preferred.

Training & Experience

• Minimum two (2) combined years' experience (paid/unpaid) and demonstrated effective work in social services, preferred homeless services.
• Certificates and/or trainings specific to domestic violence, mental illness, and harm reduction, is preferred.
• A high school Diploma is mandatory, however, an A.A. Degree Degree from an accredited college or university with relevant social service work experience.
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record and the employee must be eligible for coverage under LAHSA's insurance carrier guidelines.

Schedule: The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSAs business needs.

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at humanresources@lahsa.org to initiate the interactive process.

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.

We are an Equal Opportunity / E-Verify Employer

We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!

Medical Insurance

LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.

Medical plans are administered through ADP Workforce. The following are enrollment options:

Medical

HMO/PPO: Kaiser Permanente, Aetna

Dental Insurance

LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.

Dental plans are administered through ADP Workforce. The following are enrollment options:

Dental

HMO/PPO: Guardian Dental

VSP Vision Plan

LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

AFLAC Supplemental Insurance

LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

ADP Flexible Spending Accounts

LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Life Insurance

LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.

Voluntary Group Life Insurance

LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Long Term Disability

LAHSA pays 100% of the premium for long term disability coverage through ADP.

Public Service Loan Forgiveness (PSLF) Program Eligibility

LAHSA is considered a government employer for the PSLF Program.

Pension Plan

LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.

Deferred Compensation Plan

LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.

Time Off Administrative Leave

Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.

Vacation

Vacation is earned according to each month of service commencing with the employee's initial date of hire.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.

Sick Leave

Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.

Paid Holidays

All employees receive the following observed company holidays off:

New Year's Day

Martin Luther King Jr. Day

President's Day

Cesar Chavez Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Indigenous People's Day

Veteran's Day

Thanksgiving Day

Day After Thanksgiving

Christmas Day

In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.

Updated 01/15/2025

Employer Los Angeles Homeless Services Authority

Address 707 Wilshire Blvd, 10th FL

Los Angeles, California, 90017

Phone 213-550-1901

213-334-0473

Website http://www.lahsa.org