Systems Specialist, Data and Information Services (Frontline ERP)

Killeen Independent School District Job Description Job Title: System Specialist Exemption Status/Test: Exempt/Professional Reports to: System Supervisor Date Revised: August 1, 2023 Dept./School: Technology Pay Grade: AM3 Primary Purpose: Provides support for all district employees with information systems. Troubleshoot issues, implements district policy and procedures, assists in the operations of running and creating print jobs, and assists with resolution of data validation. Qualifications: Education/Certification: Bachelor's degree required. Five years of Human Resources or Business Services preferred. Experience working with restricted information and the aptitude in maintaining the integrity of sensitive data, preferred. Experience with Frontline, Ivanti, enterprise report writer, or Business management system, preferred. Working knowledge of HTML and SQL preferred. Major Responsibilities and Duties: Acts as operational administrator for the applications created or supported by Data and Information Services. Assists in the design, development, implementation, and enhancement of the applications created or supported by Data and Information Services. Consults with campus and district-level personnel to accomplish district timelines and with resolution of validation and process errors. Consults with district personnel to develop, document, support, and manage processes for application/ system design to address reporting requirements for local, state, and federal purposes. Creates and submits to supervisor, instructions, and guidelines for district staff to perform the campus data management functions for the applications supported or created by the Data and Information Systems department. Creates instructions and guidelines to perform the functions of the job. Troubleshoots and develops technical solutions related to software and setup errors for campus and district- level personnel.

Killeen ISD . Documents, tracks, and monitors Data and Information Systems Ivanti tickets calls to ensure a timely resolution. Identifies, researches, and resolves technical problems with applications supported or created by the Data and Information Systems department. Troubleshoot technical issues and provide basic technical support to customers. Documents, tracks, and monitors Data and Information Systems Ivanti tickets calls to ensure a timely resolution. Identifies, researches, and resolves technical problems with applications supported or created by the Data and Information Systems department. Troubleshoot technical issues and provide basic technical support to customers. Collaborate with internal teams to address customer concerns and escalate complex issues when necessary. Serves as a technical resource for the campus and district personnel. Is knowledgeable of commonly used concepts, practices, and procedures within a particular field of applications supported or created by the Data and Information Systems department. Keeps supervisor well informed of personal and supervised team projects, issues, and status of development efforts. Performs other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Ability to use peripheral devices, high level language programming concepts, data management software, and application development tools. Posture/Physical Demands: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear, to use hands to finger, handle, or feel, and to stand and walk. The employee is required to regularly lift and carry (less than 15 pounds). Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders. Killeen ISD . Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over). Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasional district-wide travel to multiple campuses, as assigned. The noise level in the work environment is usually moderate.

Mental Demands: Work with frequent interruptions; emotional control under stress. This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.