Systems Specialist

Systems Specialist

Location: New York, NY

Schedule: Full-Time (1 Evening Shift Opening, 1 Overnight Shift Opening) 

Pay Range: $29 - $32 hourly (based on qualifications and experience)

Position Summary

Adaptation is seeking a full-time Systems Specialist to support our client's Toll Systems team in the New York metropolitan area.

The Systems Specialist will be responsible for the installation, configuration, maintenance, testing, and support of tolling software applications, roadside lane equipment, and associated back-office systems. Working under general supervision, this individual will provide technical support to Tolling Software Users, the Maintenance Monitoring Center (MMC) team, and other operational stakeholders to ensure reliable toll system performance.

This role requires a strong technical foundation in software, hardware, networking, and system administration, along with the ability to troubleshoot operational issues affecting toll collection systems. The Systems Analyst will support system audits, testing initiatives, maintenance activities, and technology upgrades while helping ensure uninterrupted tolling operations across both field and back-office environments.

The position may also assist in training and mentoring other operational personnel, including Systems Specialists, Image Reviewers, and MMC staff.

Essential Responsibilities

• Provide technical support and problem resolution for Tolling Software Users, the Maintenance Monitoring Center (MMC), and other operational teams.
• Install, configure, maintain, and support tolling software systems and related hardware infrastructure.
• Monitor and troubleshoot lane equipment, toll collection devices, communications equipment, and back-office applications to ensure system reliability.
• Diagnose and resolve software, hardware, networking, and system performance issues impacting toll operations.
• Support preventative maintenance, testing, validation, and system audit activities for tolling systems and equipment.
• Provide phone, email, and remote support for operational users experiencing software or hardware-related issues.
• Create and maintain technical documentation, user procedures, troubleshooting guides, and knowledge-base content.
• Assist with software releases, upgrades, patches, and configuration changes across tolling systems.
• Support image review operations by assisting Image Reviewers and operational teams with system issues, process improvements, and workflow optimization.
• Participate in system monitoring activities and help identify key performance indicators and alert requirements for tolling operations.
• Evaluate and recommend hardware, software, network, and operational improvements.
• Assist with research, testing, and implementation of emerging technologies and system enhancements.
• Serve as a contributing member on technology and operational improvement projects.
• Provide training and knowledge transfer to Systems Specialists, Image Reviewers, MMC personnel, and other end users as needed.
• Participate in after-hours, evening, weekend, and on-call support activities as operational needs require.
• Maintain current knowledge of tolling technologies, intelligent transportation systems, software applications, and industry best practices.
• Perform additional duties as assigned.

Required Qualifications

• Associate degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent experience.
• 3-5 years of experience supporting enterprise software, hardware, networking, or operational systems.
• Experience troubleshooting Windows-based systems and business applications.
• Experience supporting Linux environments, including shell scripting for diagnostics and automation.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to provide exceptional customer service and technical support to end users.
• Experience documenting technical processes and maintaining system records.
• Ability to work both independently and collaboratively in a mission-critical operational environment.

Preferred Qualifications

• Software testing and test automation experience.
• Familiarity with virtualization platforms such as Proxmox or similar technologies.
• Knowledge of networking, communications systems, and system monitoring tools.
• Experience supporting image review operations, transaction processing systems, or back-office tolling functions.
• Prior tolling industry experience strongly preferred.

Physical Requirements

• Primary work location is 33 Whitehall Street, 26^th Floor, New York, NY 10004.
• Occasional field service work may be required for testing, troubleshooting, maintenance, or operational support activities.
• Ability to lift and carry equipment weighing up to 25 pounds.
• Ability to stand and walk for extended periods while supporting field equipment and lane system activities.
• Ability to work occasional evenings, weekends, or on-call shifts to support critical tolling operations.