Systems Support Analyst II

Systems Support Analyst II

Salary

$88,836.80 - $125,465.60 Annually

Location

Throughout San Bernardino County, CA

Job Type

Full-time

Job Number

26-19965-01

Department

Multiple County Departments

Opening Date

11/07/2026

Closing Date

11/20/2026 5:00 PM Pacific

FLSA

Non-Exempt

• Description
• Benefits
• Questions

The Job

San Bernardino County is seeking a skilled and proactive Systems Support Analyst II to support the operation and maintenance of critical IT infrastructure. This position performs systems programming, database and systems administration, storage management, and data center operations. This role is essential to ensuring the performance, reliability, and scalability of enterprise technology systems.

Key Responsibilities may include:

• Analyze and optimize system hardware, software, and performance and make recommendations for update.
• Install, maintain, and support system software and configurations.
• Troubleshoot and resolve system and application issues.
• Manage systems performance, capacity planning, and upgrades.
• Administer LAN/WAN and datacenter environments.
• Monitor and manage enterprise storage systems.
• Perform database design, performance monitoring, and recovery.

For more detailed information, refer to the Systems Support Analyst II class specification.

EXCELLENT BENEFITS

To review job specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test. Polygraph exams are required for positions within the Sheriffs department.

Availability: Incumbents must be available to work different shifts. The County pays an hourly differential for those employees working night shifts.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

REQUIRED EXPERIENCE: Two (2) years of full-time equivalent work experience, within the past five (5) years, performing systems administration at the enterprise-level. Experience must include at least two (2) of the following:

• Administration of Microsoft SQL Server
• Administration of Active Directory
• Administration of Windows Servers Operating Systems
• Administration of physical and virtual windows servers utilizing Microsoft Server Operating Systems
• Administration of CITRIX or VMware virtualization platforms
• Administration of Web Servers (Windows IIS and/or Apache/WordPress)
• Administration of Enterprise class storage platforms
• Administration of Enterprise data protection/backup systems
• Administration of converged/hyperconverged hardware platforms
• Administration and design of datacenter environmental systems
• Administration of Enterprise Applications
• AND-

REQUIRED EDUCATION: Thirty (30) semester/(45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application unless a degree in one of the listed fields has been conferred.

SUBSTITUTION FOR EDUCATION: An additional year of qualifying experience may substitute for the required education.

Desired Qualifications

The ideal candidate will possess the following:

• An Associates Degree (or higher) in computer information systems or a closely related field.
• Knowledge and experience designing and supporting Datacenter environmental systems and equipment such as power, cooling, and fire suppression systems.
• Experience designing and supporting high-availability infrastructure using the following technology: Microsoft clustering, Microsoft SQL, Microsoft IIS, VMWare virtualization platform, XenServer virtualization platform, Nutanix, HPE Server/Storage environments and VEEAM.
• Ability to program in Microsoft C# and experience with HPE C700 blades and enclosures desired for positions at ARMC.
• Experience with disaster recovery planning and execution.

Candidates should detail any related experience/education in these areas on the application and supplemental questionnaire.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM, FRIDAY, NOVEMBER 20, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.

For more important details, review the Applicant Information and County Employment Process.

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits* for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

• Retirement benefits subject to change.

01

PLEASE READ THE BELOW STATEMENT

Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I have read and understand the above statement.

02

On-Call Availability: Are you willing and available to meet On-Call needs before/after hours support?

• Yes, I am willing and available to meet the On-Call needs for the position.
• No, I am NOT willing and available to meet the On-Call needs of this position. I understand my application will NOT be advanced further in the application process.

03

Education/Coursework: Please provide your completed education information. Please note, failure to provide the required education information can adversely affect the evaluation of your application.

COURSEWORK: If listing coursework, include the school name, class title, number of units, and type of units (semester/quarter). Unofficial transcripts may be attached in lieu of listing coursework. Example: CSUSB, Intro to Computer Science, 3 semester.

DEGREE: If you possess a degree from an accredited college or university, include the school name, type of degree, and major. Example: CSUSB, Bachelor of Science, Computer Science

If no education, indicate "N/A."

04

Areas of Experience: Select all areas in which you have a minimum of two (2) years of full-time equivalent work experience. Select all that apply.

• Administration of Microsoft SQL Server
• Administration of physical and virtual windows servers utilizing Microsoft Server Operating Systems
• Administration of CITRIX or VMware virtualization platforms
• Administration of Web Servers (Windows IIS and/or Apache/WordPress)
• Administration of Enterprise class storage platforms
• Administration of Enterprise data protection/backup systems
• Administration of converged/hyperconverged hardware platforms
• Administration and design of datacenter environmental systems
• Administration of Enterprise Applications
• Administration of Active Directory
• Administration of Windows Servers Operating Systems
• Administration of Tanium
• Administration of Enterprise network and infrastructure support
• None of the above

05

Systems Administration Experience: Briefly describe your experience supporting EACH of the following and include where the experience was obtained and the months of experience:

Example: Microsoft SQL Server - Installing, upgrading, configuring, troubleshooting, and deploying. Include High availability architectures and disaster recovery strategies. San Bernardino County, 24 months.

Please Note: Failure to submit all requested information and/or thorough responses to the question below may result in disqualification or adversely affect the evaluation of your application.

• Windows Server - Installing, upgrading, troubleshooting, configuring and deploying. Include High availability architectures, networking, and disaster recovery strategies. Working with both physical bare metal and virtual servers utilizing current Microsoft Server Operating Systems. • Enterprise data protection software (Backup software) - installing, upgrading, configuring, troubleshooting and deploying. Include redundancy and disaster recovery strategies. • Microsoft SQL Server - Installing, upgrading, configuring, troubleshooting, and deploying. Include High availability architectures and disaster recovery strategies. • Web Server (Windows IIS and/or WordPress) - installing, upgrading, troubleshooting, configuring and deploying websites on high availability architecture. • Load balancing appliances - Installing, upgrading, configuring, troubleshooting and deploying. Include designing load balancing strategies, fault tolerance and disaster recovery strategies. • Virtualization Environments - Installing, upgrading, troubleshooting, configuring, and deploying. Include High availability architectures, policies and administration. • Enterprise Storage - Installing, upgrading, troubleshooting, configuring, and deploying. Include redundancy and disaster recovery strategies.

If none, indicate N/A.

06

Datacenter Experience: Describe your experience designing, implementing, and/or supporting the following datacenter environmental infrastructure and include the name of the employer where this experience was obtained:

• Uninterruptable Power Systems
• Generators
• Automatic Transfer Switches
• Power grid distribution, high availability power systems
• HVAC, CRAC units, Chilled water plants
• Fire suppression systems such as Halon or FM200
• Low voltage systems, such as serial communication and monitoring equipment
• Monitoring equipment and control systems

If none, indicate N/A.

07

Production Environment: Describe your experience working in a 24 hour/7 days a week production environment. If none, indicate N/A.

08

Project Management Experience: Describe your experience developing and managing IT projects. Include how projects are organized and tracked. If none, indicate N/A.

09

Routing, Switching, and Firewalls: Describe your experience managing, configuring, and troubleshooting enterprise-grade routing, switching, and firewall infrastructure. Specifically, highlight your approach to VLAN segmentation, routing protocols (e.g., OSPF, BGP), and maintaining firewall security policies across the environment. If none, indicate N/A.

10

Standards & Policies: Describe your experience developing standards and policies for deploying, managing and recovering Windows/Linux, Enterprise Storage/Data Protection, VMWare and Load balancing appliances. If none, indicate N/A.

11

Microsoft C#: Describe your experiece programming in Microsoft C#. If none, indicate N/A.

12

Certificates: List any IT certificates you possess, the date received and the number of hours required for completion of each certificate. If none, indicate N/A.

13

PROBATION AND SHERIFFS DEPARTMENTS AVAILABILITY: Positions in Probation and Sheriffs Departments require extensive background investigations, which may include polygraph testing. Indicate your availability for referral to these departments.

• I am available for referral to the Probation and Sheriffs Departments and am willing to accept a job offer, if made.
• I am not available for referral to the Probation and Sheriffs Departments.

14

Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.)

Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above statement.

15

ATTENTION GMAIL USERS

We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.

• I understand

16

Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.

Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted..

Required Question

Employer San Bernardino County

Address 175 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440

Phone (909) 387-8304

TTY Users: 711

Website http://www.sbcounty.gov/jobs