Job Description
re:Cycle Reverse Logistics is looking for a Systems Support Engineer for its Reverse Logistics operation based in CVG110. Our mission is to manage and scale information technology asset disposition (ITAD) services for used electronics and electronic equipment (UEEE) through secure and environmentally sustainable practices supporting asset recovery, reuse, recycling, and other circular economy initiatives.
Key job responsibilities
The Systems Support Engineer supports Reverse Logistics operations based in CVG110 by building, deploying, and maintaining failure analysis testing infrastructure for the world's premier cloud computing platform. This role operates in a multi-platform, international lab environment supporting hardware testing, automation, troubleshooting, and continuous improvement.
Systems Support Engineers manage test automation infrastructure across multiple platforms and architectures and implement scalable testing, monitoring, and reporting solutions that improve hardware quality, reliability, and operational readiness.
Key job responsibilities
- Deploy, maintain, troubleshoot, and improve testing environments for Failure Analysis of platforms and components.
- Develop and support automation, scripting, and engineering tools that improve testing efficiency, reliability, and scalability.
- Utilize source control, code review, change management, and deployment mechanisms to safely implement technical changes.
- Monitor infrastructure health, investigate failures, identify root causes, and drive issues through resolution.
- Develop and improve reporting, dashboards, technical documentation, troubleshooting procedures, and operational processes.
- Manage engineering work through established project and ticketing mechanisms, including ownership, deliverables, risks, and escalations.
- Support testing solutions throughout the product lifecycle, from requirements and deployment through sustainment and continuous improvement.
- Maintain required test infrastructure materials, components, and inventory.
A day in the life
A Systems Support Engineer serves as a key technical owner within the Failure Analysis lab, responsible for deploying, maintaining, and troubleshooting the hardware and software that support test environments. The role requires strong ownership, sound technical judgment, and the ability to quickly identify and resolve issues that impact testing operations. Engineers work closely with Test Engineering, Failure Analysis, Hardware Engineering, and other partner teams to address cross-functional dependencies, improve system reliability, and ensure testing infrastructure remains scalable, available, and ready to support evolving business needs.
About the team
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
Numbers & Facts
| Location | Florence, KY |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Asset Disposalunmatched
- Business Supportunmatched
- Change Managementunmatched
- Cloud Computingunmatched
- Code Reviewsunmatched
- Computer Engineeringunmatched
- Computer Systemsunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Electronicsunmatched
- Engineering Managementunmatched
- Failure Analysisunmatched
- Green Businessunmatched
- Hardware Administrationunmatched
- Hardware Quality Assuranceunmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Multiplatform/Cross-Platformunmatched
- Network Operations Centerunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Problem Solving Skillsunmatched
- Product Lifecycleunmatched
- Quality Managementunmatched
- Recyclingunmatched
- Reliability Engineeringunmatched
- Reliability Testingunmatched
- Reporting Dashboardsunmatched
- Reverse Engineeringunmatched
- Root Cause Analysisunmatched
- Scripting (Scripting Languages)unmatched
- Software Administrationunmatched
- Software Testingunmatched
- Source Code/Configuration Management (SCM)unmatched
- Systems Administration/Managementunmatched
- Systems Engineeringunmatched
- Systems Reliabilityunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Test Automationunmatched
- Testingunmatched
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