• Orlando, FL
  • Quick Apply
15 days ago

Job Description

Job Description:The applicant will be responsive for receiving and servicing tickets in Autotime. Candidates will route the tickets to the responsible party for development fixes. May be responsible for deploying fixes such as re-running job that failed.

Experience with Autotime, SQL, and Control-M are required.

The role will start with training on the system to get up to speed but will eventually require on-call flexibility to service business-critical tickets after hours and sometimes weekends. An on-call rotation is being created by the team and is currently TBD but the initial plan is to have one week on-call, one week as backup, and then at least one week off call prior to being back into rotation. Ideally they will have at least two weeks off call prior to being back into rotation.
Comments for Suppliers:The contractors must have Autotime experience to successfully support the team. Tickets come through Service Central so familiarity with Service Central is also important. Support may occasionally bleed into after hours as this position requires on-call support.

Control-m (Automated Job Management)
Autotime (config, timecard fixing, etc)
SQL (nice to have, querying for information to help with tickets)

Numbers & Facts

LocationOrlando, FL
IndustryComputer/IT Services
Company Size100 to 499 employees
Year Founded1997
Websitehttps://www.tscti.com/careers-0

About Company

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills

  • On Callunmatched
  • SQL (Structured Query Language)unmatched
  • Systems Administration/Managementunmatched

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