Systems Support Technician

Move Forward with VoltVolt is immediately hiring for Onsite System Support Technicianin Pacific WA.As a System Support Technician you will Troubleshoot repair install and upgrade desktoplaptop computer systems within the clients Corporate LANWAN environment for local and remote offices. Provide 24x7 on-call support in rotation with other Support Desk and Network Administration staff. Set up and troubleshoot domains user accounts and software accounts. Configure test and troubleshoot network connectivity and wireless access for local and remote computers or devices. Add or replace memory new keyboards motherboards and other components. Coordinate with vendors to resolve monitor and maintain the Support Desk trouble ticket system and ensure that customers are assisted in accordance with established Service Level Agreements. Manage LAN backups and monitor Corporate Anti-virus and Anti-SPAM systems. Develop and write procedures for installation use and troubleshooting of desktoplaptop hardware and software. Apply knowledge of computer software and hardware to resolve user issues. Provide users with guidance in the proper use of GTCs standard software toolset including but not limited to Microsoft Office Emulation software Cisco AnyConnect MS Outlook. Provide support for ancillary IT services including but not limited to LCD projectors video conferencing and audio-conferencing equipment printers fax machines. Communicate technical issues with co-workers to research and implement solutions. Coordinate priorities with co-workers to ensure that the issues with highest priority are completed first and that all co-workers are kept up to date on the status of any issue through the frequent use of the Support Desk trouble ticketing system. Escalate complex or high impact issuesevents to other team members or support groups in a timely and appropriate manner. Assist with the creation of and upkeep of accurate LANWAN documentation. Maintain a good working relationship with the TC network support personnel to ensure that impacts of changes to the GTC network are clearly understood. Keep skills in relevant technologies up to date and takes steps to constantly improve those skills.This is a full-time opportunity.The ideal candidate will have Education BABS degree in information technology computer science or closely related field or equivalent job experience A Certification Microsoft Certification. 1-2 years of experience as a Microsoft Windows Desktop Support Technician or similar role in an environment containing a minimum of 25 Windows desktoplaptop systems which utilized Windows server based file sharing e-mail and print services. 1-2 years of experience with installationupgrade of IntelAMD hardware preferably Dell Microsoft Office and Microsoft operating systems. Good hardware troubleshooting capabilities specifically IntelAMD systems and experience interfacing with vendor support organizations i.e. Dell Support for advanced repairreplacement. Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner. Solid understanding and experience with LANWANInternet environments. TCPIP knowledge -- IP addresses subnet masks default gateway…etc. Ability to create user guides and system documentation for training organization and reference uses. Excellent troubleshooting skills. Ability to thrive in a dynamic environment. Proficiency with using and maintaining MS Office. Effective written and verbal interpersonal communication skills. Ability and desire to learn new technologies. Ability to work both independently as well as on teams.Pay Rate30-35hourPay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information and we will be back in touch as soon as possible.Benefits Volt offers benefits based on eligibility that include the following health dental vision term life short term disability AD&D 401k Sick time and other types of paid leaves as required by law Employee Assistance Program EAP.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email hr_deptvolt.com or call 866 -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.By applying for this job I agree to receive calls and emails including automated or AI-generated calls or emails from Innova Solutions Inc.and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services and that I may revoke my consent at any time by following the Opt Out Instructions.I confirm that I have read and agree to the Terms of Serviceand acknowledge that I have received and reviewed the Privacy Notice.