Job Description
- Job SummaryThe Talent Engagement Specialist, reporting to the Talent Engagement and Compliance Supervisor, is
- responsible for cultivating and maintaining a premier network of independent professional linguists by
- serving as their primary "Success Partner" and internal advocate. This role focuses on bridging the gap
- between internal operations and external talent through community building, strategic support, and the
- delivery of a seamless, professional partner experience.
- Duties and Responsibilities
- Talent Advocacy and Community Building: Serve as the primary liaison between our independent
- linguists and internal departments. You will gather feedback to streamline processes and
- enhance the overall Talent experience. Design and execute engagement campaigns that highlight
- our value proposition. Answer the question
- "Why partner with us?" to attract and retain the best
- professionals in the industry. Plan and host in-person and virtual meetups, webinars, and
- community events that allow independent professionals to network, share best practices, and
- feel connected to a larger mission. Act as the "go-to" source for non-instructional support. You
- will build a supportive environment where partners can find answers to their business and
- administrative questions.
- Operational Success and Systems Support: Serve as the subject matter expert for our Talent
- scheduling and payment portal. You will manage profile requirements, ensure eligibility criteria
- are met, and troubleshoot access issues. Analyze engagement data to identify trends in
- availability and assignment completion. Create educational initiatives that help Talent
- understand how high reliability scores lead to more opportunities and revenue. Guide Talent on
- administrative best practices—such as timely invoice submission and portal usage—to ensure
- they get paid quickly and accurately.
- Professional Standards and Quality Assurance: Collaborate with our Quality teams to reinforce
- client expectations and industry-standard codes of ethics. You will help Talent understand how
- professional conduct and impartiality protect their own business reputations. Develop and
- deploy surveys to gather data on the partner experience. Analyze results to drive measurable
- improvements in our services. Create engaging newsletters and updates that keep our network
- informed about client requirements, company news, and industry trends.
- Skills and Qualifications
- Background in Public Relations, Marketing, Community Management, or HR. Experience working
- with a contingent or freelance workforce is a major plus.
- Empathetic communicator who can build trust with a diverse, remote network of professionals. Comfortable mastering new software platforms and explaining technical workflows to
- non-technical users.
- Analyze data (e.g., cancellation trends) and design positive, educational campaigns to improve
- outcomes without micromanaging.
- Understand the unique nature of the independent contractor relationship and how to support a • workforce without crossing into employer-like control.
Numbers & Facts
| Location | Spring Valley, California |
| Industry | Other/Not Classified |
| Company Size | 20 to 49 employees |
| Website | https://www.hannais.com/ |
About Company
As a woman and minority-owned California Certified Small Business, Hanna Interpreting Services LLC is committed to bridging the communications gap between those who are limited in English proficiency and their access to services throughout California.
Meet Our Executive Staff:
Jennifer Hanna, Chief Executive Officer
Jennifer is a co-founder of the company and has expertise in all aspects of the business. Jennifer has been in the language service industry for over 30 years as an interpreter and translator. Having also owned six successful small businesses in California since 1980, Jennifer is and has been a community leader, providing employment to Californians for decades.
Jennifer’s extensive interpreting experience and proven track record of being a successful business owner led to her to start a language service company of her own. Jennifer earned her Bachelor’s Degree in Business Administration from the University of Baghdad.
Tom Hanna, Esq., President
Tom is also a co-founder of the company and has expertise in all aspects of the business. Tom is a member of the California State Bar Association, earning his Juris Doctor degree from California Western School of Law. Tom also has a Bachelors Degree in Business Administration, graduating from the University of San Diego.
With experience at the United States District Court, the Social Security Administration, and public interest law firms providing pro bono legal services to victims of human and civil rights violations, Tom eventually shifted his focus back to the private sector when helping to form Hanna Interpreting Services. Having spent time on both ends of the spectrum as a public servant and as a public advocate, Tom brings a unique perspective to the company that ensures the highest level of services are being offered to our clients and those they serve.
Skills
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