The Talent Operations Manager ensures the smooth and efficient operation of the talent acquisition function. This role blends analytics, HR technology, and process improvement, with oversight of the TA Support team to oversee end-to-end pre-hire coordination, ensuring smooth transitions from offer acceptance through onboarding.
The ideal candidate brings strong analytical skills, experience with recruiting systems, and a continuous improvement mindset.
Key Responsibilities:
- Process improvement, candidate experience & operations
- Streamline the hiring process from job posting through onboarding while ensuring a positive, responsive candidate experience.
- Lead the TA Support team, enforcing SLAs and ensuring compliance with hiring regulations.
- Maintain and update SOPs to support operational consistency and efficiency.
- Technology & workflow automation
- Serve as the primary administrator for applicant tracking and HRIS platforms.
- Optimize and automate workflows using Power Apps and SharePoint.
- Recommend and implement tools that support recruiting efficiency.
Analytics & Reporting
- Build and manage dashboards to track time-to-fill, pipeline health, and recruiter performance.
- Use tools such as Tableau, Power BI, and Google Data Studio to visualize hiring data.
- Monitor data quality across recruiting systems.
- Stakeholder Support & Training
- Collaborate with HR, Finance, and Operations to align hiring support with business needs.
- Communicate updates and insights to executive stakeholders.
- Train recruiters and TA Coordinators on tools and process improvements.
- Vendor Management
- Manage vendor relationships and performance for recruiting tools and background check providers.
Qualifications:
- 6+ years of experience in talent operations, recruiting operations, recruiting analytics, HR technology, or a related area.
- 3+ years of direct people leadership experience overseeing Talent Acquisition support staff, recruiting coordinators, or similar operational support teams.
- Experience leading and developing remote, geographically dispersed teams, including setting expectations, managing performance, maintaining engagement, and ensuring consistent service delivery across locations.
- Demonstrated ability to coach support staff, establish clear workflows and SLAs, and drive accountability for candidate coordination, pre-hire activities, and operational processes.
- Strong understanding of end-to-end recruiting operations and the role support teams play in delivering an efficient recruiter, hiring manager, and candidate experience.
- Expertise in applicant tracking systems and HRIS platforms.
- Experience with Power Apps - Power Automate, PowerBI and SharePoint.
- Proficiency in Tableau, Google Data Studio, or similar reporting and visualization tools.
- Strong problem-solving, communication, and stakeholder management skills.
- Experience working in multi-site, healthcare, or growth-oriented environments preferred.
Explore the Advantages of Joining Our Team:
- Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
- Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
- Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
- Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
- Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
- Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.
- Experience with Power Apps - Power Automate, PowerBI and SharePoint.
Transformations Care Network is committed to fair and equitable compensation practices. The annual compensation range for this role is $100,000 – $110,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Remote work eligibility: This position is open to candidates across the United States. However, based on TCN's current employment requirements, this role is not eligible to be performed in California, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Maine, Minnesota, Montana, New Jersey, New York, Oregon, or Puerto Rico. Eligible work locations are subject to change.