Talent Operations Specialist

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

As our Talent Operations Specialist, you will play a key role in keeping our Talent and Development activity running smoothly and delivering a great experience for colleagues across the organisation. You will take responsibility for the effective management and reporting of our Ethics and Compliance Training, coordinate the operational delivery of talent, learning and leadership programmes, and become a trusted expert on our learning systems.

Using your strong data and analytical skills, you will produce accurate reports, dashboards and insights that support decision-making across our Talent initiatives. You will also have the opportunity to get involved in a wide range of Talent projects and initiatives, giving you exposure to different areas of Talent and Development and the chance to develop your knowledge and experience.

It’s a great opportunity for someone looking to build their career in Talent and Development, while playing an important role in improving how we deliver our services and support our colleagues.

Applicants must have the legal right to work in the UK at the time of application and be currently residing in the UK. Proof of eligibility to work in the UK will be required as part of the recruitment process.

Job Intro

• To provide operational support, coordination and administrative expertise across the Talent and Development function, ensuring programmes, systems, processes and activities operate effectively and efficiently
• To support the operational delivery of talent, leadership, development and learning initiatives through effective programme coordination, reporting, learning technology administration and stakeholder support
• To help create a consistent and positive colleague experience by supporting the effective operation of learning systems, processes and Talent and Development services across the organisation.

Essential Duties and Responsibilities

1.

Talent Operations and Coordination
Coordinate Talent and Development activity across the organisation, supporting the programmes, initiatives and activities to make sure the team are able effectively plan, organised and executed.

2.

Learning Platform Administration
Manage the day-to-day administration and operation of myLearning and other learning systems, ensuring content, learner records, reporting and user experience are maintained and continuously improved.

3.

Reporting, Data and Insight
Produce regular reports, dashboards and management information relating to Talent and Development activity, supporting evidence-based decision-making and continuous improvement.

4.

Talent Inbox and Stakeholder Support
Coordinate and manage Talent and Development enquiries, ensuring requests are responded to efficiently and directed to the appropriate member of the team where required.

5.

Systems, Processes and Governance Support
Support the implementation and maintenance of Talent and Development processes, standards and governance activities, helping ensure consistency, quality and effective ways of working across the function.

6.

Continuous Improvement and Innovation
Identify opportunities to improve operational processes, colleague experience, system usage and support team effectiveness through better use of technology, automation and simplified ways of working.

Key Internal Stakeholders & Relationships

Talent Development Team

Operational Training Teams

US Learning Technology Team

Colleagues across the business

Key External Stakeholders & Relationships

Learning Technology Providers

Learning Platform Vendors

System Support Providers

External Learning Suppliers

Qualifications & Experience

Essential

• Experience providing operational or administrative support within a learning, talent, HR or people environment.
• Experience using Learning Management Systems or other people systems.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Experience producing reports, tracking activity and maintaining accurate data.
• Strong stakeholder management and customer service skills.
• Excellent written and verbal communication skills.

Desirable

• Experience supporting learning, talent or leadership development programmes.
• Experience administering Cornerstone LMS or similar learning technologies.
• Experience using reporting and data analysis tools.
• Experience supporting governance, compliance or quality processes.
• CIPD qualification or equivalent experience.

Maximus Competencies

• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility and Acts with Integrity.

Individual competencies

• Strong planning and organisation skills.
• Attention to detail.
• Data accuracy and reporting.
• Continuous improvement mindset.
• Problem solving.

Travel Requirements

• UK travel as required.

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.