Tanium SME

• Location: Palm Beach Gardens, FL

• Duration: 6 months

• GBaMS ReqID: 11023727

• Job Title: Tanium SME

Required Skills and Qualifications

• Experience with Tanium and ServiceNow.

• Strong troubleshooting skills across Windows and Linux operating systems.

• Experience with VMware and PowerShell scripting.

• In-depth knowledge of the Windows patch lifecycle and Microsoft Update Management.

• Experience with vulnerability management and compliance reporting.

Roles and Responsibilities

• Patching Strategy: Design and optimize enterprise-wide patching strategies and maintenance windows.

• Tanium Deploy: Customize Tanium Deploy packages and develop scripts for advanced software rollout and patching logic.

• Patch Management: Maintain and update patch source repositories, configuration baselines, and deployment templates.

• Troubleshooting and Root Cause Analysis: Perform root cause analysis for persistent patching issues and automate resolution processes.

• Performance Monitoring and Reporting: Develop dashboards and real-time metrics using Tanium Performance and Reporting modules.

• Vulnerability Remediation: Collaborate with security teams to perform CVE-based remediation through Tanium Comply.

• Tool Integration: Integrate Tanium with ITSM and security tools such as ServiceNow, SCCM, and SIEM platforms to enable seamless workflows.

• Technical Mentoring: Mentor and support junior engineers in patching operations and best practices.

• Patch Deployment: Execute patch deployments across desktop and server environments using Tanium Deploy.

• Compliance Monitoring: Monitor patch compliance and remediation status using Tanium Patch and Tanium Comply.

• Endpoint Troubleshooting: Troubleshoot failed patches and deployments on endpoints and provide timely resolution.

• Incident and Service Request Management: Respond to and resolve service tickets related to patching, software distribution, and endpoint configuration.

• Vulnerability Scanning: Perform vulnerability scans using Tanium Comply and assist with remediation tracking.

• System Validation: Run Tanium Interact queries to validate system health, software versions, and patch status.

• Change Management: Follow change control processes and ensure proper documentation and approvals for patch schedules.

• Escalation Management: Escalate complex issues and recurring failures to L3 support with detailed incident documentation.

• Vendor Coordination: Coordinate with vendors and complete tasks requiring vendor intervention.

Generic Managerial Skills

• Self-driven, with the ability to work independently and with minimal supervision.

• Ability to work during US business hours (EST), 8:00 AM–5:00 PM, Monday through Friday.

• Ability to communicate complex technical concepts clearly to non-technical audiences.

• Strong written communication skills for documentation and reporting.

• Ability to act as a trusted advisor and subject matter authority within the organization.

• Strong analytical mindset for assessing complex problems and identifying root causes.

• Proactive identification of risks, gaps, and improvement opportunities.

• Ability to align platform capabilities with organizational security and operational goals.

• Ability to work effectively with vendors, partners, and internal stakeholders.

• Continuous improvement mindset focused on operational excellence.