Location: Jack's Abby Beer Hall & Kitchen Status: Full Time
Reports to: General Manager and Assistant General Manager
Salary Range: $4-$26 per hour, based on experience
About Jack's Abby
Jack's Abby Craft Lagers was founded in Framingham, MA in 2011 by brothers Jack, Eric, and Sam Hendler with a simple idea: brew distinctive, world-class lagers. Today, our campus at 100 Clinton Street is home to our brewery and the Jack's Abby Beer Hall & Kitchen — fresh lagers, wood-fired pizza, private events, and one of the most welcoming beer halls in New England. We are proud to be part of Hendler Family Brewing Company, a family-owned brewing company whose brands also include Wormtown Brewery, Night Shift Brewing, and Masshole.
"Create high-quality products that honor tradition and the spirit of inspired innovation." — Our Mission The Opportunity
The Taproom Supervisor is the engine of a great shift at the Jack's Abby Beer Hall & Kitchen. Reporting to the Assistant General Manager and General Manager, you will lead the floor on your shifts — setting the tone for guests, coaching bartenders, servers, and beer hall staff, keeping the draft program and service standards sharp, and making sure every pour, plate, and interaction reflects the pride we take in our beer. This is a hands-on leadership role and a proven stepping stone toward Assistant General Manager and General Manager roles across HFBC hospitality.
What You'll Do
Shift Leadership & Floor Operations • Lead by example on every shift: brief the team, assign stations, manage the floor, and own the pace and quality of service from open to close. • Act as the first point of contact for guest questions, special requests, and service recovery — turning problems into loyal regulars. • Coordinate with the kitchen to keep food and beverage pacing tight during peak periods, private events, and weekend rushes. • Oversee opening and closing duties: cash and POS reconciliation, shift reports, securing alcohol, and lock-up procedures.
Team Support & Development • Partner with the Assistant General Manager and General Manager on scheduling, call-out coverage, and labor deployment during your shifts. • Train and coach bartenders, servers, and beer hall staff — onboarding new hires and building product knowledge across the team. • Deliver real-time feedback and recognize great work; escalate performance and conduct concerns to the GM. • Model our values and help build the positive, community-minded culture we're known for.
Beer & Product Expertise • Be an expert on the Jack's Abby lineup and the broader HFBC family of beers, including rotating and limited releases from Wormtown, Night Shift, and Masshole. • Support staff tastings and training on new releases, and keep the team confident talking about lagers, styles, and food pairings. • Promote the full experience — flights, merchandise, event tickets, and private-event inquiries — with genuine, never pushy, recommendations.
Compliance, Safety & Cleanliness • Champion responsible alcohol service: consistent ID checks, monitored consumption, and complete incident documentation. • Uphold health, sanitation, and cleanliness standards across the bar, draft system, dining areas, and restrooms. • Support compliance with Massachusetts alcohol regulations and workplace (wage/hour, tip- pooling) policies, in partnership with management. • Complete safety walk-throughs and incident reports, and keep the space safe for guests and staff.
Inventory & Administration • Help manage the draft program: keg rotation, tap list accuracy, and draft line quality checks. • Support inventory counts and track variances in beer, food, and supplies with the GM. • Assist with private events and on-site activations from setup through breakdown.
What You'll Bring Required Qualifications • 18 years or older (21+ preferred) with a high school diploma or equivalent. • 2+ years of front-of-house hospitality experience in a bar, restaurant, or taproom, including 1+ year in a lead, shift supervisor, or trainer role. • Strong working knowledge of draft beer service and POS systems, with accurate cash-handling. • Availability to work a flexible schedule including evenings, weekends, and holidays. • Ability to obtain a responsible alcohol-server certification (e.g., TIPS) upon hire. • Physical stamina to stand and move for full shifts and lift up to 50 lbs (kegs, cases, supplies).
Nice-to-Haves • Deep craft beer knowledge — lager lovers move to the front of the line. • ServSafe Food Handler certification and private-event or banquet experience. • Experience with scheduling, inventory, or labor-management platforms.
Schedule & Environment • Full-time role; typical shifts include evenings, weekends, and holidays, with added volume during beer releases, festivals, and private events. • Fast-paced taproom and restaurant environment with noise, kitchen heat, and continuous standing and walking.
Compensation & Benefits • Pay Range: $24.00 – $26.00 per hour, based on experience • Benefits: Medical, Dental, Vision, and Life/AD&D coverage; 401(k) with company match after 9 months of employment; paid time off including vacation, sick time, and company holidays; training and industry-related education; employee meals; and a free weekly case of our beer (21+). • Growth: real pathways into Assistant GM and GM roles across HFBC's hospitality locations.
ABOUT US
The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at people@hendlerfamilybrewco.com.
Compensation: $24.00 - $26.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Hendler Family Brewing Co.
PROUDLY INDEPENDENT AND FAMILY OWNED
The story of Hendler Family Brewing Company is rooted in family values, entrepreneurial spirit, and a strong commitment to craft and community. Brothers Jack, Eric, and Sam Hendler continue a decades-old legacy that began in the 1950’s, when their grandfather, Richard Hendler, founded the Saxony Ice Company in New York. Their first jobs were alongside their father, Paul, and uncle, Jeff, who carried on the family business.
Guided by these values, Hendler Family Brewing Company has grown from Jack’s Abby Craft Lagers into a flourishing family business. Beyond brewing, the company continues to invest in its people and community by offering diverse career opportunities, providing nearly 300 jobs across five permanent locations in Massachusetts.
Jack's Abby Craft Lagers
Founded in 2011 by three brothers, Jack, Eric, and Sam Hendler, Jack’s Abby has become a mainstay of the craft brewing scene in the Northeast and nationwide.
Jack’s Abby brews lagers and only lagers. Born in Bavaria over 500 years ago, lagers became beloved across Europe. Lagers feature a distinctive smoothness and fullness that no other beer has and that we think everyone deserves.
Since its inception, the brewery has continued to uphold its mission of creating high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
In a Somerville, MA apartment in 2007, when 3 friends began homebrewing beer for friends and family. Their hobby took place after work, often stretching late into the night - what they called their “night shift.” Driven by a passion to craft more interesting and flavorful beers than the commercial options available, they turned that hobby into something bigger. In 2012, Night Shift Brewing officially launched in a small Everett warehouse, setting the foundation for what would become a thriving independent brewery.
Today, Night Shift Brewing continues to grow, fueled by the same commitment to creativity, quality, and community. With a dedicated team of hardworking staff, the company operates a taproom and brewery in Everett, a restaurant and brewery at Lovejoy Wharf in Boston, and a handful of seasonal Owl’s Nest beer gardens. Its portfolio of beverages can be found across the Northeast and beyond. Night Shift Brewing remains focused on three core values—inclusivity, innovation, and ingenuity—while embracing the mantra “all styles welcome.” We invite anyone and everyone to join us in welcoming all styles of beverages, people, and ideas. Welcome to the Night Shift.
Wormtown Brewery started in 2010 on Park Ave in Worcester, MA, transforming an old ice cream shop into a small brewery. From the beginning, the focus was on crafting great beer while staying true to its hometown roots. With strong support from the local community, new recipes were created and refined.
Then came Be Hoppy—a bold West Coast IPA released at the height of the Hazy New England IPA craze. It stood out from the pack and quickly became a fan favorite.
As word spread, so did the brewery. What started as a small Worcester operation grew into two taprooms and a brand recognized across New England. But no matter how far the beer travels, the mission remains the same: to craft high-quality beer that brings people together with a smile, one pint at a time.
Sloop Brewing Co. got its start in 2011, when two college friends began homebrewing in a Poughkeepsie garage and selling at local farmers' markets across the Hudson Valley. Early success led them to quit their day jobs and open the Barn, Sloop's first production space and tasting room, in a renovated Dutch post-and-beam barn in Elizaville, NY, before the brand grew into a new home in Dutchess County known as the Factory. Named for the single-masted sailboats that once carried goods and people up and down the Hudson River, Sloop Brewing Co. is focused on one thing: making high-quality, independently produced craft beer accessible for everyone, no gatekeeping required.
The Factory is still run by Sloop's original owners and serves as the brand's innovation hub. Since 2025, Hendler Family Brewing Company has partnered with Sloop, taking on some brewing, wholesale sales, and marketing to help grow the brand and carry the mission forward.