TAX - Sr Desktop Support Tech 2 - 100% ON SITE

TAX - Sr Desktop Support Tech 2 - 100% ON SITE (807475)
Virginia Information Technology Agency
Title/Role: TAX - Sr Desktop Support Tech 2 - 100% ON SITE
Region Description:
Req. Status: Open
No. of Openings: 1
Start Date: 08/31/2026
End Date: 06/30/2027
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 600 E. Main St. Richmond, VA

Agency Interview Type: Both Web Cam and In Person Interview
Work Arrangement: Onsite


Short Description:

Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.
VENDOR MAXIMUM SUBMITTAL RATE: $40.95
100% ON SITE from Day One
Parking not provided for contractors
Resumes in Vector due no later than 4 pm EST on Friday, 8/7
Complete Description:
Resumes in Vector due no later than 4 pm EST on Friday, 8/7

Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

100% ON SITE from Day One
Parking not provided for contractors


ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.

Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.


Skill Required / Desired Amount of Experience
Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 4 Years