TCCH FRONT OF HOUSE MANAGER

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

The Front of House Manager is responsible for overseeing the daily front of house operations of multiple food and beverage outlets, ensuring consistent quality, profitability, and exceptional guest experiences across all venues. This role provides leadership, direction, and support to outlet supervisors and staff, while maintaining compliance with company policies, health and safety standards, and regulatory requirements. The Front of House Manager will collaborate closely with the Food and Beverage Manager and Executive Chef to drive financial performance, enhance service standards, and achieve departmental goals.

RESPONSIBILITIES

• Oversee the operation and performance of multiple food and beverage outlets, including restaurants, bars, lounges, and gaming floor service.
• Develop, implement, and monitor standard operating procedures to ensure consistency and efficiency across all locations.
• Aid in managing financial performance by analyzing sales, controlling costs, and maximizing profitability.
• Lead and mentor outlet supervisors and staff to achieve high levels of service and productivity.
• See Full Job Description for additional Responsibilities

QUALIFICATIONS

• Must have excellent guest service and communication skills both verbal and written.
• Must be a team player with a positive and professional attitude.
• Must be highly motivated, organized and able to handle multi-tasking.
• Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time constraints.

We look forward to having you join our team and being a part of our mission.

Shifts may vary