Team Concierge

Summary

Hatch Brokered by Real is seeking a friendly, organized, and service-oriented Team Concierge to support our real estate team and help create an exceptional experience for agents, clients, and partners. Based at our Bismarck office, this role serves as a welcoming point of contact and a trusted resource who helps keep the team connected, informed, and operating smoothly. The ideal candidate is proactive, professional, detail-oriented, and passionate about delivering outstanding service in a fast-paced real estate environment.

Responsibilities

• Implement, maintain, and OWN all systems for internal communication, team calendar, company social media presence internally and externally, office management, client care communication systems and events, team retention and recognition, onboarding systems for new agents and staff, and referrals. 
• Assist as needed in creating and refining the systems of other departments, including but not limited to customer service, lead generation, agent recruiting, and tracking. 
• Maintains the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. 
• Keep the team leaders informed regarding any problems or issues that arise and help to develop solutions. 
• Commit to weekly 1:1 coaching sessions and trainings. 
• Become familiar with PLACE Technology.

Qualifications

• 2+ years’ operations experience 
• Strong organizational skills and pays strict attention to details
• Proactive servant leader who is willing to do whatever it takes 
• Skilled at protecting time and resources of leaders and team members
• Exemplifies a team player who demonstrates extreme ownership 
• Strong positive and direct written and verbal communication skills  
• Creative problem solver who can follow existing processes and create new ones
• Experience with Google Apps for Business

About-our-team

We are a group of people who believe in going above and beyond. We work as a unit to provide you with exceptional service, and have a blast while we do it. Hatch Brokered by Real is in the business of helping people,we just happen to sell real estate!