Team Lead (Call Center/Customer Support)

Detroit, MI

$29.08–$33.06 Per Hour
Instant Apply

3 days ago

Job Description

Our client, a Health Insurance company, is looking for a Team Lead (Call Center/Customer Support) for their Detroit, MI/ Hybrid location.

Responsibilities:

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
Select, train, develop, appraise, and counsel support staff personnel.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
Recommend and implement new or improved systems which will enhance or expedite work.

Requirements:

Bachelor's Degree required.
Three (3) years Operational experience required.
Two (2) years’ experience in a leadership role required.
Other skills and abilities:
Ability to learn and retain information at a fast pace preferred
Strong organizational, planning, analytical and communication skills.
Other related skills and/or abilities may be required to perform this job.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

#mcbWhy Should You Apply?

Numbers & Facts

Location	Detroit, MI
Salary	$29.08–$33.06 Per Hour

Skills

Analysis Skillsunmatched
Call Centersunmatched
Communication Skillsunmatched
Concreteunmatched
Contract Managementunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Health Planunmatched
Leadershipunmatched
Mathematicsunmatched
Operational Strategyunmatched
Operations Managementunmatched
Operations Planningunmatched
Organizational Skillsunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Team Lead/Managerunmatched
Writing Skillsunmatched

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