Team Lead, Clinic

Staff Leadership & Supervision

• Provide direct day-to-day supervision and leadership for an assigned team, dedicating approximately 20% of time to clinic management including hiring, onboarding, performance management, professional development, and when necessary, separation of staff, in accordance with company policy and in partnership with Human Resources.
• Responsible for training staff on new and/or updated workflows, policies and procedures.
• Coordinate daily activities of the assigned team by establishing and maintaining standard operating procedures, organizing workflow, and assigning team responsibilities to support efficient patient care delivery.
• Manage and approve requests, timekeeping records, and schedule changes for assigned staff in the timekeeping system, ensuring accuracy and compliance with company policies.
• Address staff performance issues promptly and constructively; complete annual staff performance evaluations in accordance with company policies and timelines.
• Foster a positive, collaborative team environment that supports professional growth, accountability, and high performance.

Clinic Operations & Patient Experience

• Oversee key operational processes for the assigned team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, and team training and onboarding.
• Drive operational performance through effective resource allocation, clear accountability structures, and active support of clinic productivity and patient experience goals.
• Serve as an operational leader within the clinic, which may include supporting multiple locations or acting as site lead when senior leadership is not onsite; optimize workflows and address patient concerns in a timely and professional manner.
• Partner with clinic management to implement organizational policies, procedures, and performance standards consistently across the team.
• Escalate operational risks, patient concerns, or staff issues to clinic leadership as appropriate.

Administrative & Compliance Responsibilities

• Maintain up-to-date knowledge of and ensure team adherence to all applicable regulatory, compliance, and organizational requirements.
• Manage team completion of all required compliance training.
• Participate in and/or lead annual compliance audits at the direction of manager.

General Management

• Maintain comprehensive oversight of patient access and intake, clinical support, scheduling, supply management, and administrative operations, ensuring seamless coordination across teams.
• Monitor daily clinic performance across all functional areas; identify operational gaps and implement solutions to maintain efficiency, quality, and patient satisfaction.
• Serve as the primary point of operational accountability when the other senior leadership is not onsite, making real-time decisions to support clinic performance and patient experience.
• Coordinate daily huddles with all clinic team members across clinical, administrative, and support roles to ensure consistent application of workflows, standards, and protocols.
• Support cross-functional training and cross-coverage planning to ensure clinic operations are not disrupted by staff absences or fluctuations in patient volume.