Team Lead - Engineering Support and Automation

• Ability to motivate and engage resources while sustaining a high- performance team
• Have a positive customer service attitude
• Understand how our team impacts the organization and find ways to continually increase that impact
• Maintain how support comes into the team, and how planned work is prioritized and worked, tracking metrics to identify improvement opportunities
• Make sure the team is documenting all new processes
• Ability to challenge old ways of thinking and lead by example
• Leverage AI assistant and automation tools in team's daily workflow and encourage team adoption of AI-augmented work practices
• Execute against roadmap priorities, providing input on feasibility and capacity constraints. Flag risks and trade-offs to leadership when delivery

commitments are at risk

Qualifications

• Associate degree related to Computer Science/Information Systems and 4 years of experience OR equivalent technical working experience (6+ years

of technical experience)

• Experience administering and managing the lifecycle of enterprise infrastructure technology platforms/tools OR leading a team that administers these technologies
• Intermediate abilities building reports to collect and forecast trending data
• Experience managing or contributing to a prioritized backlog of work
• formal Agile/Scrum experience not required, but ability to plan and deliver team work is
• IT customer service based background or comparable cross-functional technical support role
• Demonstrated experience mentoring, coaching, or informally leading peers, with a passion for developing other's technical and career growth
• Strong communication and organizational management skills
• Adoption of AI-augmented tooling in an operational/support setting
• Preferred Qualifications:
• Candidates with the below skills (in addition to minimum requirements) will be given

preferential consideration:

• 1+ years of leadership experience managing resources
• Bachelor's degree or above in computer science, Math, Statistics or Engineering
• Experience with infrastructure-as-code tools like Ansible or Puppet and infrastructure automation at scale
• Working knowledge of scripting/automation sufficient to review related work if needed
• Exposure to change management processes in an enterprise environment

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $114,00.00 to $142,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

"If you have any questions or concerns about this posting, please email taposting@wwt.com.