Team Lead-Guest Relations NEW

Team Lead-Guest Relations

Job Description

Overview

Schedule: Full-Time Day Shift

Work Location: West Hospital

Department Supported: Patient Experience

Primary Responsibilities:

Provides functional guidance to staff and performs duties of the major work functions. Key job duties and responsibilities include providing basic personnel management and supervision to Guest Relations team, scheduling, providing exceptional service to guests, and providing consultation services related to guest relations to other hospital personnel, upon request. Success is accomplished by providing exceptional service contributing to continuous improvement of patient experience scores.

Requirements:

High School Diploma/GED required.

• 5-7 years experience required.
• Experience in guest relations, customer service, and/or patient care required.

Preferred:

• Associates degree preferred.
• Experience in leadership preferred.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.