Team Lead Implementation

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring an Implementation Team Lead. In this position, you'll leverage your project management and leadership expertise to assist the Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. The Implementation Team Lead provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring implementation goals are met. You will work closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The role will also serve as a back-up for department Leadership as needed.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Understands the perspective of the client and takes action(s) to integrate the client's needs with the products and strategic direction of ADP; builds a relationship of trust and respect with the clients and associates.
• Works closely with the internal and external implementation teams to resolve complex client issues.
• Monitors the daily activity of his/her teams to ensure service level agreements are met.
• Makes recommendations and drives process enhancements and initiatives.
• Provides feedback and instruction that ensures performance meets or exceeds service level agreements and expectations.
• Evaluates business trends and makes recommendations for future needs. Identifies and implements continuous improvement opportunities with measurable results while practicing effective change management skills.
• Provides mentoring, coaching, active feedback and encouragement to associates on performance and associate development.
• Identifies training opportunities and ensures appropriate training occurs.
• Participates in or facilitates regular team meetings, one on ones, and booster training sessions.
• Applies knowledge and gathers information necessary to make expedient but sound decisions that impact all critical risk factors and implementation goals. Presents the information and recommendations to stakeholders and various levels of leadership.
• Removes obstacles that impede team's performance. Understands decisions that may have large scale impact. Anticipates and eliminates problems, and promotes a high level of accuracy to prevent negative impact to clients and stakeholders.
• Special projects as assigned

QUALIFICATIONS REQUIRED:

• At least 1 year of people leadership experience
• Bachelor's degree in Business, Management, Finance or other related field; or the equivalent in education and experience