Idol Ridge Winery, Lodi, NY
Join Our Team as a Winery Team Lead!
We are looking for a motivated, hands-on Team Lead to help guide our team in delivering an exceptional winery experience. This role combines leadership, staff supervision, and hospitality, ensuring daily operations run smoothly while creating a welcoming and memorable experience for every guest. The ideal candidate is a strong communicator, a positive role model, and a natural leader who enjoys developing team members, supporting daily operations, and providing outstanding customer service in a fast-paced winery environment.
Essential Job Functions:
Manages all customer service aspects relating to tasting room operations
- Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
- General upkeep of the tasting room
- Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
- Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
- Monitors info@ and responds to email inquiries promptly
- Coordinates the winery reservation details with guests
Responsible for the Financial Results of the tasting room:
- Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all Square functions, etc.
- Perform all duties with the highest standard of quality and cleanliness
- Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Dedication to providing exceptional customer service
- Good communication skills and strong interpersonal and conflict resolution skills
- Exceptional team-building capability
- Strong business math and accounting skills
- Strong analytical/decision-making skills
- Computer literacy, including experience with POS systems
- General knowledge of Microsoft Office and Google Suite
- Wine knowledge is helpful but not required
- Must have some retail experience
Education/Experience:
Must have a degree in business or two years’ experience.
Work Schedule:
This position will require you to be available days, nights, weekends, and to have the flexibility to work at our other locations when needed, including on- and off-site events.
Hourly wage + Tips
A Martin Family History
For more than thirty years, George Martin had been a beekeeper. George, along with wife, Virginia and son Ed, maintained and built a honey production and pollination business which contained two thousand hives and took place in Maine, New York, Florida and South Carolina.
In 1998 with dropping honey prices and increasing costs the family now with son Bill, began niche marketing their honey. Bill had always dabbled in mead making and home brewing. The Martin Family applied for a farm winery license in 1999 and commercial production of honey wine began. Soon after Martin’s Honey Farm and Meadery in Sterling, New York was born.
In 2001, the Martin’s realized the importance of their location in the fruit belt of New York and decided to try their hand at making fruit wines. The concept of Montezuma Winery was then formed. Montezuma Winery quickly took off and was a great success, so much so that we moved the production facilities and gift shop to our 14,000 square foot building in Seneca Falls. Although we do produce high-quality grape wines, the focus of our product line is still towards fruit and honey wines.
Montezuma Winery, Martin’s Honey Farm and Meadery and Hidden Marsh Distillery have been awarded numerous awards including Gold, Double Gold, Best of Class, Best Fruit wine, and Commercial Mead Champion. Our wine list offers a range from dry to sweet and includes Riesling, Blueberry, Rhubarb and our most popular, Cranberry Bog.