Sign upLog in
See more jobs

Team Lead

Tata Consultancy Services Ltd
  • Milford, OH
  • $60,000–$85,000 Per Year
17 days ago

Job Description

Role: Engineer

Required Skills: ITIL | Service Now

Experience: 4 - 6 Years

Function: TECHNOLOGY

Apply By: 2026-11-01

Must Have Technical/Functional Skills

  • Leadership
  • Customer & Business Acumen
  • Analytical & Operational
  • Communication & Stakeholder Management
  • Adaptability to dynamic environments
  • Process improvement mindset
  • Domain (Preferred)
  • Knowledge of ServiceNow / SaaS platforms
  • ITIL / CSA certification preferred

Roles & Responsibilities

The Supervisor - Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding,

adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience

outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM.

  • Team Leadership & People Management
  • Customer Onboarding & Activation Oversight
  • Adoption & Proactive Risk Management
  • Customer Feedback & Experience Governance
  • Performance Management
  • Stakeholder & Cross-Functional Collaboration

Location: Milford, OH

Salary Range:$60,000-$85,000 per Year.

Numbers & Facts

LocationMilford, OH
Salary$60,000–$85,000 Per Year

Skills

  • Business Skillsunmatched
  • Coachingunmatched
  • Cross-Functionalunmatched
  • Customer Experienceunmatched
  • Customer/Client Researchunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Leadershipunmatched
  • Onboardingunmatched
  • Operational Auditunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Process Improvementunmatched
  • Revenue Growthunmatched
  • Risk Managementunmatched
  • ServiceNowunmatched
  • Software as a Service (SaaS)unmatched
  • Team Lead/Managerunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder