Team Lead-Residential Coordinator

POSITION SUMMARY

The Team Lead Residential Coordinator provides essential administrative, operational, and compliance support to ensure the effective operation of our 82-unit permanent supportive housing program for individuals and families at Willow Landing. The Team Lead RC is responsible for supervising, coordinating, and monitoring the provision of non-case management onsite services which includes front desk support, transportation, pool usage, and on-site events. The Team Lead RC reports to the Willow Landing Program Director/Operations Manager and acts as a liaison between these staff and, and the Facilities department which includes the building superintendent, maintenance staff, and housekeeping, as well as a liaison to Property Management and the onsite commercial tenants.

The team lead is responsible for the supervision of RC's bus drivers, and lifeguards while also providing administrative oversight of building needs. Core duties include serving as an escalation point for onsite service needs. Hours will be determined based upon program staffing needs. Position is a 32 hour/week full-time position with benefits.

ESSENTIAL RESPONSIBILITIES

• Provide on-site supervision and support for residential coordinator staff (RC's), drivers, and lifeguards
• Oversee bus schedules, pool calendar, cleaning of common spaces, and front desk duties
• Ensure 24-hour staff coverage at the front desk to build a sense of community and security with residents and their visitors entering and existing the building
• Support RCs to respond to crisis that occur during their shifts and ensure staff follow up and reporting of all crisis/incidents that occur in the building, and identify training needs
• Ensure timely reporting of all work orders
• Ensure staff reporting on daily resident needs and activities
• Engage in weekly round up meetings with the case management team
• Coordinate building issues with the Facilities and Property Management Departments and commercial tenants to resolve issues as they arise
• Provide planning support for onsite activities at the building including ordering supplies
• Ensure coordination of information between day and night staff
• Coordinate on site transportation usage and ensure transportation tracking by drivers
• Other duties as assigned

SKILLS & ABILITIES:

• Ability to maintain confidentiality
• Ability to manage multiple priorities
• Ability to interact positively with a diverse population
• Ability to work in a team environment and provide support to onsite staff members
• Problem-solving skills, organizational skills, time management skills, and communications skills are essential
• Proficiency in a variety of computer software applications is required including Microsoft Office Suite, email, and internet applications

Agency Standards:

• Demonstrate positive work attitudes and habits
• Act as a role model for team members
• Maintain a clean and neat appearance consistent with agency standards
• Attend all required meetings and training courses for professional growth as scheduled and approved
• Keep abreast of any changes or modifications to policies or regulations and ensure that all staff are knowledgeable of applicable regulations, laws, and policies
• Ability to communicate effectively, both orally and in writing with a strong command of the English language
• Able to work independently and as a part of a team.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight
• Must possess a valid driver's license with access to a reliable, insured motor vehicle

Salary:$23

REQUIRED QUALIFICATIONS

Education:

• High school diploma or its equivalent required

Experience:

• 3 or more years of administrative or compliance experience preferably in a social service or supportive housing setting
• At least 1 year of supervisory experience required

BONA FIDE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; touch, handle, or feel; and reach with hands and arms. This position may require the employee to lift to 25 lbs., do physical work on-site or during community service events.

Affirmative Action & EEO Statement: It is the policy of RUPCO Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, RUPCO Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.