Team Lead

Recruiting Firm, Riderflex has been hired by our client, 6 Brick's LLC, to find their Team Lead!

Company: 6 Brick's LLC
Industry: Retail
Title: Team Lead
Location: Springfield, MA
Type: Full-Time, W-2
Compensation: $17.00-$21.00 per hour
Benefits:

• Health insurance
• Paid time off
• Employee discount

There’s no better way to shift and restart your career than joining a growing industry like cannabis. 6 Brick’s, located in Springfield, MA, is a premier dispensary with a mission to connect people and product for the best experience every time. A family-owned business with a commitment to the community, we’re looking for a motivated, committed, and experienced Team Lead to help support our Retail team.

The Team Lead will have strong interpersonal, operational, problem-solving, and organizational skills. They will support the Director of Operations by overseeing dispensary employees and managing all retail operations. This includes opening and closing responsibilities and day-to-day floor operations. All tasks must be performed in accordance with professional guidelines, operational protocols, compliance requirements, and the quality standards established by 6 Brick’s.

Responsibilities:

• Oversee store operations in the absence of the Director of Operations, including opening and closing responsibilities, day-to-day floor operations, and training staff.
• Oversee all aspects of Budtender performance, including monitoring interactions with customers, providing pertinent information for employee performance evaluations, and tracking write-ups related to uniform, performance, and attendance while reinforcing accountability, professionalism, and adherence to company policies and procedures.
• Partner with management to maintain and foster efficient and ongoing communication with dispensary staff and leadership.
• Handle customer complaints while ensuring compliance with local, state, and federal inspection, billing, and licensing requirements.
• Implement strategies to enhance customer service and customer satisfaction.
• Utilize strong math skills for cash handling and financial transactions.
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Support a structured and compliant retail environment with strong attention to detail and operational consistency.
• Assist in identifying operational challenges and proactively contribute thoughtful solutions.

• Demonstrated experience as a Team Lead or in a similar leadership role.
• Proficient in store management practices and inventory control procedures.
• Excellent communication skills and phone etiquette.
• Strong leadership abilities to motivate and inspire team members.
• Exceptional customer service skills to address inquiries and resolve issues effectively.
• Effective problem-solving skills to address and resolve on-floor issues.
• Strong organizational skills to manage tasks, schedules, and priorities efficiently.
• Efficient time management skills to maximize productivity during shifts.
• Ability to mediate conflicts among team members and handle customer complaints diplomatically.
• In-depth knowledge of store products and services to assist team members and customers accurately.
• Flexibility and adaptability in a fast-paced environment to manage unexpected situations calmly.
• Effective delegation skills to assign tasks based on team members’ strengths.
• Keen attention to detail to maintain high standards in store operations, merchandising, cleanliness, and compliance.
• Ability to exercise sound judgment and remain calm in high-pressure situations.
• Ability to proactively identify operational issues and present thoughtful solutions.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.

• Must be 21 years of age.
• Must pass all state-required background checks.
• Ability to lift up to 50 lbs.
• 1-3 years of previous retail supervisor experience preferred.
• Cannabis industry experience preferred.
• Strong understanding of state/local regulatory guidance, policy, and compliance expectations. Ability to interface with CCC if necessary.
• Proficient in adopting new software and ever-evolving technologies.
• Strong knowledge of standard office applications and word-processing software, including Microsoft Office.

• Previous experience in retail, customer service, or other related fields.
• High School Diploma or GED required.

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