Team Leader

A Team Leader is considered a very strong position in the day to day operations of the business. They are a primary leader running a shift and/or supporting a Shift Leader, while managing labor and breaks, executing catering and ensuring excellent customer service.

A Team Leader is expected to be developing their verbal communication skills, organizational and follow up skills, ability to prioritize, solve problems, and share in achieving the store’s vision and goals. Additionally, Team Leaders may be selected to assist Directors in a role based on the Team Leader's passion and strengths.

• Creates and maintains harmony and restores the harmony if it is ever disrupted.

• Accepts full responsibility and accountability for the business.

• Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors.

• Must be fully capable of following the opening or closing procedures of the unit and will be trained in back office procedures and computer applications.

• Fully aware of vision and goals for the month and able to report on progress toward any assigned responsibilities.

• Team Leaders could be assigned a specific leader-in-training to invest in and coach.

• Being mentored and receiving feedback is part of the development process of a Team Leader.

- Flexible scheduling (full or part-time)

- Competitive wages ($10.00 - $14.00/hr)

- Free break food

- Paid breaks

- Scholarship opportunities for up to 4 years ($2,500 per year, up to $10,000)

- Opportunities for promotion, career advancement, and leadership experience

- Opportunities for wage increases based on performance, effort, and availability

- Sundays off

• Consistent 3-4 days of availability

• Willingness to learn, is teachable and has a growth mindset