Team Leader Enrollment Advisor

Your mission

The Team Leader Enrollment Advisor plays a vital role in leading and implementing strategies to attract a diverse and qualified student population to the college or university, combining strong sales/call center team management with strategic recruitment leadership. Reporting to the Head of Student Recruitment, the Team Leader oversees the recruitment team - including day-to-day sales floor performance - and collaborates with various departments to meet enrollment goals and promote the institution''s offerings.

Tasks and Responsabilities

1. Recruitment Strategy and Planning

• Develop and execute comprehensive recruitment strategies to achieve enrollment targets while aligning with the institution''s mission and values.
• Analyze market trends, demographic data, and competition to identify opportunities for reaching prospective students effectively.
• Manage local direct sales teams.
• Work collaboratively with the International direct team to achieve enrollment targets.
• Accountable for achieving enrollment targets.

2. Team Leadership and Management

• Lead, mentor, and manage the recruitment team, providing guidance, training, and performance evaluations.
• Foster a collaborative and results-driven team culture that emphasizes student-centered approaches and data-informed decision-making.
• Run 1:1s, performance reviews, and individual development plans, recognizing and retaining top performers.

3. Call Center Sales Management

• Manage the daily sales floor operation: lead distribution, speed-to-lead, call volume targets, and follow-up cadence.
• Monitor core call center KPIs (talk time, contact rate, conversion rate, lead-to-enrollment ratio) and adjust team strategy accordingly.
• Conduct regular call monitoring/listening sessions with structured feedback to improve pitch, objection-handling, and closing technique.
• Manage CRM and dialer/telephony tools to ensure accurate lead tracking and reporting.

4. Outreach and Relationship Building

• Build and maintain relationships with high schools, community colleges, educational agencies, and other key partners to enhance recruitment efforts.
• Represent the institution at college fairs, conferences, and other events to engage with prospective students and their families.
• Create and manage all events, open days, campus tours.

5. Marketing and Communication

• Collaborate with the marketing and communications team to develop compelling messaging and promotional materials that highlight the institution''s strengths and offerings.
• Utilize digital platforms, social media, and traditional marketing channels to reach and engage prospective students.
• Ensure messaging and scripts used by the sales team are compelling, consistent, and on-brand.

6. Data Analysis and Reporting

• Collect, analyze, and interpret data related to recruitment trends, application rates, and conversion rates to inform strategic decisions.
• Prepare regular reports and presentations for senior leadership detailing recruitment progress and outcomes.
• Include sales/call center performance and pipeline forecasting in reporting to senior leadership.

7. Admissions Process Support

• Work closely with the admissions team to ensure a smooth and efficient application process, providing guidance on admission requirements, deadlines, and procedures.

8. Diversity and Inclusion

• Implement strategies to enhance diversity and inclusivity within the student body by reaching out to underrepresented populations and promoting a welcoming environment.

9. International Student Recruitment

• Develop and manage international recruitment initiatives, collaborating with international partners and organizations to attract and support international students.

10. Enrollment Management

• Collaborate with enrollment management and financial aid teams to optimize financial aid packaging, scholarships, and other incentives to attract and retain students.

Your Profile

• Bachelor''s degree in a relevant field.
• Several years of experience in student recruitment, admissions, or related roles within higher education.
• Proven experience managing a sales team in a call center or high-volume phone sales environment, including hands-on experience as a sales agent prior to leadership.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication, presentation, and interpersonal skills.
• Data-driven mindset, with proficiency in data analysis and reporting.
• Familiarity with enrollment management systems and CRM software.
• Hands-on experience with CRM and dialer/telephony platforms and comfort managing real-time sales KPIs.
• Knowledge of marketing and communication strategies, particularly in the context of student recruitment.
• Understanding of higher education trends, demographics, and the competitive landscape.
• Commitment to diversity, equity, and inclusion in recruitment efforts.
• Ability to work collaboratively across departments and engage with external stakeholders.
• Ability to motivate and retain a team in a high-pressure, target-driven, high-turnover sales environment.
• Either native English speaker or proficiency level of English competency.