Job Title: Team Lead
Department: Work-Fit
Reports To: Regional or Operations Lead
Pay Range: $37.50-$40/hour
Position Summary:
The Team Lead supports effective delivery, coordination, and continuous improvement of Work-Fit services at an assigned client site or program. This role combines direct service delivery with day-to-day operational leadership, team member support, customer communication, compliance oversight, documentation quality, and program performance monitoring. The Team Lead helps ensure services are delivered safely, professionally, consistently, and in alignment with Work-Fit standards, client expectations, applicable regulations, and current standard operating procedures.
Essential Duties and Responsibilities
- Deliver high-quality Work-Fit services in accordance with the statement of work, site-specific standard operating procedures, professional standards, and applicable laws and regulations.
- Support daily program operations by coordinating schedules, service coverage, workflow, documentation completion, equipment readiness, and customer service expectations.
- Maintain a safe, secure, clean, and professional work environment by understanding, communicating, and reinforcing Work-Fit and client policies, procedures, and expectations.
- Serve as a day-to-day point of contact for team members regarding service delivery questions, operational priorities, documentation expectations, and customer needs.
- Assist with onboarding, training, coaching, mentoring, and ongoing development of Assistant Team Leads and team members.
- Provide constructive feedback to Assistant Team Leads and Team Members, and escalate performance, professionalism, employee relations, or compliance concerns to appropriate leadership when needed.
- Monitor documentation and record management practices to ensure service interactions are completed accurately, timely, securely, and in accordance with Work-Fit and client requirements.
- Support quality assurance activities, including documentation reviews, scorecard review, performance tracking, and corrective action planning.
- Assist leadership in monitoring key performance indicators, service utilization, program trends, customer feedback, and outcomes to identify opportunities for improvement.
- Communicate regularly with client contacts and Work-Fit leadership regarding program operations, service impact, staffing needs, customer concerns, and opportunities to enhance service delivery.
- Participate in client meetings, committees, customer interviews, presentations, networking activities, and other program-related communication forums as requested.
- Support program marketing and engagement efforts by helping develop, distribute, and deliver educational materials, presentations, wellness messaging, and service promotion resources.
- Ensure equipment, supplies, service areas, and workspaces are maintained in a safe, clean, organized, and functional condition; coordinate maintenance or calibration needs as appropriate.
- Protect the confidentiality and security of sensitive records, client information, employee information, and patient or participant information always.
- Remain current with required credentials, certifications, policies, professional standards, and laws governing practice in the assigned health or service field.
- Support budget-conscious program operations by identifying resource needs, communicating operational barriers, and assisting with efficient use of staffing, equipment, and supplies.
- Perform additional duties, responsibilities, and projects assigned by Work-Fit leadership or senior management.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that leadership may deem necessary.
Knowledge, Skills, and Abilities
- Demonstrates professionalism, reliability, sound judgment, and a customer-focused approach in all interactions.
- Leads through influence, supports team accountability, and reinforces consistent expectations while maintaining a collaborative team environment.
- Analyzes feedback, service trends, documentation quality, and operational needs to recommend practical improvements.
- Maintains confidentiality, compliance awareness, and attention to detail in documentation, communication, and service delivery.
- Builds effective relationships with team members, client contacts, participants, and Work-Fit leadership.
- Demonstrates commitment to continuous learning, professional growth, and advancement of Work-Fit services.
Required Qualifications
- Bachelor's degree in health, safety, wellness, rehabilitation, athletic training, or related professional field, or equivalent experience approved by leadership.
- Required state licensure and/or professional certification in the specified health field, as applicable to the assigned program.
- Current CPR/AED certification.
- Minimum of three years of professional experience in the specified health or service field preferred.
- Prior leadership, mentoring, training, or program coordination experience preferred.
- Strong written and verbal communication skills, including the ability to communicate effectively with individuals, groups, team members, client contacts, and leadership.
- Ability to manage time, prioritize responsibilities, follow through on commitments, and work independently with sound judgment.
- Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, online research tools, and applicable Work-Fit, record management, or client databases.
- Comfort and flexibility delivering services in varied work environments, including manufacturing, warehousing, office, outdoor, clinical, or other client-specific settings.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The employee may frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl depending on the assigned work environment.
- The employee must regularly lift and/or move up to 25 pounds and may occasionally be required to lift and/or move more than 100 pounds. The employee may be required to lift, move, or assist with materials, equipment, or individuals consistent with program needs and applicable safety procedures.
- Specific vision abilities required by this job may include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work may occur in manufacturing, warehousing, office, outdoor, clinical, or other client-specific environments.